Question 1

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

Options :

A : The asset(s) listed in the transfer order line are automatically transferred to the new stockroom

B : The transfer order line is automatically placed in a state of Ready for fulfilment

C : A transfer order line task is automatically created to move the transfer order line from one stage to another

D : A transfer order line task is automatically created to validate enough stock exists

E : The asset(s) listed in the transfer order line are automatically readied for shipment

Answer: C

Question 2

An asset record tracks which data that is NOT part of configuration management? (Choose three.)

Options :

A : Lifecycle data

B : Contractual data

C : Financial data

D : Logical data

E : Operational data

Answer: A,B,C

Question 3

Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

Options :

A : Warranty costs

B : Purchase price or lease cost

C : Delivery costs

D : Resource costs for support

E : Replacement parts

F : Maintenance agreements

Answer: A,B,C

Question 4

How do you prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service?

Options :

A : Select Exclude from content service on the Normalization tab of the hardware model record

B : Click the Exclude button on the hardware model record

C : Click the Opt-out button on the hardware model record

D : Select Opt-out from content service on the Normalization tab of the hardware model record

Answer: A

Question 5

What is the default display name for an asset?

Options :

A : An automatically generated combination of serial number and model category

B : An automatically generated combination of asset tag and model

C : An automatically generated combination of serial number and model

D : An automatically generated combination of asset tag and model category

Answer: C

Free CIS-HAM Mock Exam – Practice Online Confidently