Question 1

On the HR Case form, some HR Services have associated Response templates.What determines which HR Services have Response Templates?

Options :

A : The HR Criteria on the HR Service

B : The HR Criteria on the Response Template record

C : The table and conditions on the Response Template record

D : The User Criteria on the HR Service

Answer: C

Question 2

What is the role of Trigger conditions in activity sets?

Options :

A : It defines specific employees to the activity set targets.

B : It defines when the activity set should be initiated.

C : It defines order number for the activity set.

D : It defines the relationships between fields in various tables.

Answer: B

Question 3

When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

Options :

A : The Document field type on the PDF Template Mappings record

B : The Preview value field on the PDF Template Mappings record

C : The Mapping field on the PDF Template Mappings record

D : The Document field on the PDF Template Mappings record

Answer: A

Question 4

Lifecycle Events includes an activity set that can be used to cancel and revert work done in a lifecycle event case. What is this process called?

Options :

A : Reverse

B : Cancel

C : Repeal

D : Rescind

Answer: B

Question 5

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Options :

A : Contextual Search configuration

B : HR Service configuration

C : HR Criteria configuration

D : Knowledge Management configuration

Answer: C

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