Question 1

When a Guided Setup task is marked as complete, how can it be reopened?

Options :

A : Closed tasks cannot be reopened

B : Click the Mark as Incomplete button

C : Submit a request in HI

D : Restart the Guided Setup entirely

Answer: B

Question 2

What is the role of Trigger conditions in activity sets?

Options :

A : It defines specific employees to the activity set targets.

B : It defines when the activity set should be initiated.

C : It defines order number for the activity set.

D : It defines the relationships between fields in various tables.

Answer: B

Question 3

What are the different ways that data can enter the ServiceNow platform? Select 3 Answers from the below options.

Options :

A : Import Sets

B : Outbound Integration

C : Inbound Email Actions

D : Browser Interactions

Answer: A,C,D

Question 4

When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?

Options :

A : It indicates who should sign the document

B : It indicates who generated the document

C : It indicates the Opened for user

D : It indicates who the document is about

Answer: B

Question 5

The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

Options :

A : Contextual Search configuration

B : HR Service configuration

C : HR Criteria configuration

D : Knowledge Management configuration

Answer: C

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