Question 1

Which ServiceNow applications allow users to order products and services?Select 3 Answers from the below options.

Options :

A : Service Catalog

B : Service Portal

C : Mobile Agent

D : Now Mobile

Answer: A,B,D

Question 2

What is Configuration Management System (CMS)?

Options :

A : A database used to store configuration records throughout their lifecycle

B : Components of an infrastructure required to deliver a product or service

C : A set of tools and databases that are used to manage an organisations configuration data

D : Relationships between Configuration Items

Answer: C

Question 3

Which three statements are correct about change sets? (Choose three.)

Options :

A : When a change set is deployed to production, by default, all unmanaged Apex tests will automatically berun.

B : There is a feature that allows the user to validate a change set before deploying it.

C : When a component is added to a change set, all dependent components automatically get added.

D : When custom fields are added to a change set, field-level security is automatically included.

E : To use change sets, at least one inbound and one outbound connection must exist.

Answer: A,B

Question 4

Which of the following are the available change models for new users with the activation of the Change Model Foundation Data plugin?Select 3 Answers from the below options.

Options :

A : Retrospective Change

B : Unauthorized Change

C : Change Registration

D : Site Reliability Ops

Answer: B,C,D

Question 5

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Options :

A : On the Cart Layout, Columns tab, unselect Quantity column

B : On the Catalog Item, Columns tab, unselect Quantity column

C : On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity

D : On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E : On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Answer: C

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