Question 1

Which of the following is NOT included in the incident management lifecycle?

Options :

A : Investigation and Diagnosis

B : Resolution and Closure

C : Creation and Classification

D : Approval and Fulfillment

Answer: D

Question 2

Which of the following are dynamically generated on the knowledge homepage?Select 2 Answers from the below options.

Options :

A : Most Useful

B : Featured (Content)

C : Highest Rated

D : Most Viewed

Answer: A,D

Question 3

What should you use to capture data in a grid layout on a catalog item?

Options :

A : Cascade variable

B : Multi-row variable set

C : Grid variable

D : Enable set

Answer: B

Question 4

Which of the following scenarios could result in scheduling conflicts in a change request?Select 3 Answers from the below options.

Options :

A : When scheduled during an approved maintenance window for the associated CIs

B : When scheduled when the assignee of a change request is already assigned to another change request scheduled on the same date and time

C : When scheduled during a blackout time period

D : When scheduled during a time period that conflicts with other changes for related CIs

Answer: B,C,D

Question 5

How can you identify knowledge bases that are accessible to unauthenticated users?Select 2 Answers from the below options.

Options :

A : Knowledge View Counts

B : System Property

C : User Criteria

D : Flagged articles

Answer: B,C

Free CIS-ITSM Mock Exam – Practice Online Confidently