Question 1

What is an example of a Key Performance Indicator for Change management that is included with Performance Analytics, but not available in ServiceNow reporting? (Choose two.)

Options :

A : % Successful Changes

B : Count of Completed Changes per Month, by Change Type

C : % Unauthorized Changes

D : Count of Completed Changes per Month, by Category

Answer: A,C

Question 2

How does the ‘Assign to me’ UI action work when you use it on the incident form while the Assignment group is empty and you are a member of multiple groups?

Options :

A : The ‘Assign to me’ UI action is not displayed.

B : Prompts to select the Assignment group first.

C : The Assignment group field becomes read-only.

D : Skips the Assignment group and assigns the incident to you.

E : Automatically populates the Assignment group based on your previous selection.

Answer: B

Question 3

Which of the following are the available change models for new users with the activation of the Change Model Foundation Data plugin?Select 3 Answers from the below options.

Options :

A : Retrospective Change

B : Unauthorized Change

C : Change Registration

D : Site Reliability Ops

Answer: B,C,D

Question 4

Which of the following is NOT included in the incident management lifecycle?

Options :

A : Investigation and Diagnosis

B : Resolution and Closure

C : Creation and Classification

D : Approval and Fulfillment

Answer: D

Question 5

Which of the following is driving the Priority value in an Incident?Select 2 Answers from the below options.

Options :

A : Impact

B : Urgency

C : VIP

D : SLA

Answer: A,B

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