Question 1

What is the module that is used to navigate to CI Relationships?

Options :

A : CMDB > CI Relationships

B : Configuration > CI Relationships

C : Configuration > Relationships

D : None of the listed answers

Answer: D

Question 2

Which of the following is driving the Priority value in an Incident?Select 2 Answers from the below options.

Options :

A : Impact

B : Urgency

C : VIP

D : SLA

Answer: A,B

Question 3

What are the four stages in the request management process?Select 4 Answers from the below options.

Options :

A : Fulfilment

B : Submittal

C : Closure

D : Approval

E : Resolution

Answer: A,B,C,D

Question 4

Which of the following statements best describes the purpose of "Enable wish list" checkbox in the catalog form?

Options :

A : It gives the admin insight on the most frequently visited service request forms.

B : It allows users to submit suggestions for features or new services.

C : It allows requesters to partially fill a service request form and submit the service request later.

D : It allows requesters to select catalog items that they wish to get.

Answer: C

Question 5

The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.How can an administrator meet this requirement?

Options :

A : Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified.

B : Set the Do Not Modify Closed Opportunity permission for all profiles.

C : Set all fields to Read-Only on the standard Closed Opportunity page layout.

D : Create an opportunity validation rule with the formula: PRIORVALUE( IsClosed ) = True.

Answer: D

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