Question 1

What component does Apache Tomcat represent in the following top-down topology? Cisco ACE # Apache Tomcat cluster # JBoss cluster # Oracle database

Options :

A : Authentication provider

B : The function of the Apache Tomcat in this example is not conclusive

C : Monitoring server

D : Web server

Answer: D

Question 2

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

Options :

A : Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

B : The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.

C : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.

D : Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Answer: B

Question 3

From the Service Mapping service map, which one of the following best describes the difference between the options Resume discovery and Run discovery?

Options :

A : Resume discovery continues a canceled discovery while Run discovery discovers part of the service map

B : Resume discovery and Run discovery are functionally identical

C : Resume discovery discovers part of the service map while Run discovery discovers the entire service map

D : Resume discovery discovers the entire service map while Run discovery discovers part of the service map

Answer: C

Question 4

ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

Options :

A : Windows Active Directory Servers

B : Windows DHCP Servers

C : Windows Domain Controller Servers

D : Windows DNS Servers

Answer: A

Question 5

Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

Options :

A : Reduced ongoing service map maintenance effort as a result of automated map updates

B : Faster service issue resolution and reduced downtime due to better root cause analysis

C : Improved Software Asset Management capabilities

D : Reduction in effort to create service maps

E : Reduction in change related incidents due to improved service visibility during change planning

F : More accurate alerts from monitoring tools

Answer: C,D,E,F

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