Question 1

Which of the following dimensions compose the full scope of supply chain sustainability?

Options :

A : Modes, network, finance, and materials

B : Efficiency, eco-friendly, economic, and education

C : Energy, risk, social responsibility, and waste management

D : Economic, environment, education, and ethics

Answer: C

Question 2

A company is sending a shipment to its customer in Italy. It elects to pay the freight and be responsible for any liability and damage claims. Which of the following free on board (FOB) terms is the company using?

Options :

A : FOB destination, freight collect

B : FOB destination, freight prepaid

C : FOB origin, freight prepaid

D : FOB origin, freight collect

Answer: B

Question 3

Which of the following types benchmarking would a company utilize in order to determine why a significant gap exists in its order fill rates?

Options :

A : Performance benchmarking

B : Process benchmarking

C : Product benchmarking

D : Strategic benchmarking

Answer: B

Question 4

From a health and safety perspective, which of the following sets of parameters must be taken into account when considering manual material handling?

Options :

A : Task, working environment, equipment, and individual capacity

B : Task, load, layout, and equipment

C : Layout, load, working environment, and individual capacity

D : Task, load, working environment, and individual capacity

Answer: D

Question 5

From a strategic customer relationship management (CRM) perspective, a company should strive to:

Options :

A : not refuse to do business with a customer.

B : provide customer intimacy to all customers.

C : realize that the same approach may be inappropriate for all customers.

D : realize that all customers desire close relationships with the company.

Answer: D

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