Question 1

Which of the following types benchmarking would a company utilize in order to determine why a significant gap exists in its order fill rates?

Options :

A : Performance benchmarking

B : Process benchmarking

C : Product benchmarking

D : Strategic benchmarking

Answer: B

Question 2

If a firm desires to upgrade its current logistics performance measurement system to incorporate comprehensive financial and non-financial metrics, they should implement:

Options :

A : an activity-based costing (ABC) system

B : an advanced planning system (APS).

C : a balanced scorecard.

D : the Supply Chain Operation Reference (SCOR) model.

Answer: C

Question 3

From a strategic customer relationship management (CRM) perspective, a company should strive to:

Options :

A : not refuse to do business with a customer.

B : provide customer intimacy to all customers.

C : realize that the same approach may be inappropriate for all customers.

D : realize that all customers desire close relationships with the company.

Answer: D

Question 4

Which of the following costs are the most intangible and subjective of all the carrying cost elements?

Options :

A : Risk cost

B : Storage cost

C : Service cost

D : Capital cost

Answer: D

Question 5

Which of the following categories is a weakness of the rail systems?

Options :

A : Safety records

B : Inflexible infrastructures

C : Effects of the weather

D : Routes from city centers

Answer: D

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