Question 1

What type of analysis is used to compare the current skill levels of a target group to the desired skill levels?

Options :

A : SWOT analysis

B : Trade-off analysis

C : Needs analysis

D : Cost-benefit analysis

Answer: C

Question 2

A way to ensure a near 100 percent response rate for a survey is to conduct the survey with the group targeted for study at a time and place when everyone in the group is present and everyone is required to complete the survey. There may still be problems possible with this approach that could cause poor decisions to be made from false data, such as:I: Some persons may refuse to take the survey or they may intentionally corrupt their answers if they resent the method used.II: Some persons may find that the pressure of having to complete the survey without lagging behind most of the group may distort or inhibit clear thinking, and prevent a well-thought-through response.III: In their haste to get it over with, some respondents, without thought, may just randomly answer the questions.IV: Even though response documents may not show respondent identification, some respondents may feel they have to furnish the answers they think management wants to see.

Options :

A : IV only

B : II and III only

C : I only

D : I, II, III, and IV

Answer: D

Question 3

It is the team sponsor’s responsibility to:

Options :

A : review and support the efforts of the team

B : set agendas and manage team meetings

C : coach members in tools and processes

D : help team members prepare presentations for management

Answer: B

Question 4

Which of the following actions will help make on-the-job training more effective?

Options :

A : Inviting department supervisors to attend the initial training sessions

B : Creating training applications

C : Asking the most productive workers to conduct the training

D : Establishing training objectives

Answer: D

Question 5

Human resources (HR) has proposed instituting a program to encourage employees to submit suggestions. Before implementing this plan. HR should do which of the following?

Options :

A : Develop a provision for recording participation on the employee-s permanent record

B : Develop a provision for providing a reward that is proportional to the value of the suggestion to the company

C : Obtain a commitment from management to implement suggestions that are accepted

D : Obtain approval for the plan from employee representatives

Answer: C

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