Question 1

In computing ROTI, which of the following would not be considered a training cost?

Options :

A : Trainer ’s travel and living expenses

B : Employee turnover

C : Computer purchased solely for the training

D : Participants’ time away from their jobs

Answer: B

Question 2

Supply chain management should focus on:

Options :

A : driving costs back through the supply chain

B : improving individual elements of the supply chain

C : optimizing the processes of the supply chain

D : reducing costs to the consumer

Answer: D

Question 3

Which of the following customer segmentation factors would a company use to develop a "frequent buyer” program for its products?

Options :

A : Geography

B : Service requirements

C : Volume of business

D : Demographics

Answer: C

Question 4

In the development of a quality improvement plan, which of the following steps should be taken first?

Options :

A : Document the plan

B : Evaluate current process performance

C : Verify the expected results of the plan

D : Decide what changes need to be made

Answer: D

Question 5

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer. Which one?

Options :

A : Enabled to plan long-term production volume based on customer ’s forecast of demand

B : Eliminate legal risks

C : Win–win relationship

D : Sharing of resources

Answer: B

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