Question 1

When an organization is developing a supplier certification process, what type of suppliers should be examined first?

Options :

A : Long-term suppliers with good product quality

B : Long-term suppliers with quality product problems

C : New suppliers

D : Suppliers that provide non-critical parts

Answer: A

Question 2

In computing ROTI, which of the following would not be considered a training cost?

Options :

A : Trainer ’s travel and living expenses

B : Employee turnover

C : Computer purchased solely for the training

D : Participants’ time away from their jobs

Answer: B

Question 3

When a project requires collaboration among different functional areas, the first step for the project manager should be to:

Options :

A : develop a schedule that includes all project activities from beginning to end

B : choose project members on the basis their previous project experience

C : determine who should attend project update meetings

D : gain support from the area managers whose staff will be serving on the project

Answer: B

Question 4

All but one of the following represents good communicating skill. Which one does not?

Options :

A : Body language and voice convey the same message.

B : Use open-ended and closed questions at appropriate times.

C : Since the brain works much faster than speaking, use the time while another person is speaking to plan your next comment or question.

D : Use a paraphrasing technique to clarify your understanding of what was said.

Answer: C

Question 5

What type of analysis is used to compare the current skill levels of a target group to the desired skill levels?

Options :

A : SWOT analysis

B : Trade-off analysis

C : Needs analysis

D : Cost-benefit analysis

Answer: C

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