Question 1

In quality function deployment (QFD), customer requirements should be classified as:

Options :

A : inputs

B : outputs

C : opportunities

D : objectives

Answer: D

Question 2

Which of the following activities describes the team leader's role in a team-based organization?

Options :

A : Negotiate additional organizational resources

B : Reinforcing behavioral changes by rewarding active team members

C : Ensuring that the team-s decisions and plans are communicated outside the team

D : Providing training to team members

Answer: B

Question 3

Which of the following should be accomplished first when implementing customer relationship management initiatives?

Options :

A : Target key customers for relationship management.

B : Appoint a manager to supervise the customer service representative.

C : Assign a relationship manager to each key customer.

D : Develop customer relationship management plans.

Answer: A

Question 4

Supply chain management should focus on:

Options :

A : driving costs back through the supply chain

B : improving individual elements of the supply chain

C : optimizing the processes of the supply chain

D : reducing costs to the consumer

Answer: D

Question 5

The formula above is known as the

Options :

A : annual payback

B : benefit-cost ratio

C : net present value (NPV)

D : internal rate of return (IRR)

Answer: B

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