Question 1

The health department cited a clinic for storing used instruments improperly. From aquality perspective, which of the following should be done first?

Options :

A : Prepare a detailed action plan.

B : Educate staff on the requirements.

C : Conduct an audit of the corrective action.

D : Submit a statement of deficiencies.

Answer: B

Question 2

Which of the following tools will best help a quality professional to exhibit project activities and results?

Options :

A : Storyboard

B : Value Stream Map

C : Gantt Chart

D : Prioritization Matrix

Answer: A

Question 3

Which of the following is the most effective method to identify adverse events that cause harm to patients?

Options :

A : benchmarking

B : using patient satisfaction surveys

C : conducting a failure mode and effectsanalysis

D : employing trigger tools

Answer: D

Question 4

Which of the following is an important characteristic of a performance indicator?

Options :

A : time-limited

B : process-oriented

C : measurable

D : outcome-oriented

Answer: C

Question 5

A surgeon left a sponge in one patient, resulting in a multi-million dollar lawsuit. The organization immediately changed the operating room procedure so that after every surgery, patients receive an x-ray before leaving the operating room. Which of the following should the organization have done prior to changing the procedure?

Options :

A : Enforce "time-outs"

B : Identify the root cause of the error

C : Evaluate radiation exposure levels

D : Conduct a cost benefit analysis

Answer: B

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