Question 1

After discharge, most patients with a mental health diagnosis have not been compliant with follow-up visits. Which of the following Is the best way to Improve patient compliance?

Options :

A : Benchmark with other facilities in the area to determine the rate of patient compliance.

B : Include handouts in the discharge documents on the Importance of keeping follow-up appointments.

C : Initiate a process where the discharge planners call patients prior to the follow-up visit

D : Communicate to noncompliant patients that appointments should be kept.

Answer: C

Question 2

Which of the following is used to assess points of vulnerability within a process?

Options :

A : force field analysis

B : histogram chart

C : failure mode and effects analysis (FMEA)

D : kaizen

Answer: C

Question 3

A hand surgeon is referred for peer review for a case of a wrong-site surgery. Which of the following professionals would be the best choice as a member of the peer review committee?

Options :

A : plastic surgeon with comparable training

B : chief of surgery with general surgery experience

C : quality Improvement coordinator with peer review experience

D : physician assistant who routinely assists In hand surgeries

Answer: A

Question 4

Which of the following is true of a clinical pathway?

Options :

A : Used to reduce variations in care

B : Depicted using a value stream map

C : Required for accountable care organizations

D : Limited to one patient care setting

Answer: A

Question 5

A surgeon left a sponge in one patient, resulting in a multi-million dollar lawsuit. The organization immediately changed the operating room procedure so that after every surgery, patients receive an x-ray before leaving the operating room. Which of the following should the organization have done prior to changing the procedure?

Options :

A : Enforce "time-outs"

B : Identify the root cause of the error

C : Evaluate radiation exposure levels

D : Conduct a cost benefit analysis

Answer: B

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