Question 1

Sally is developing a document that shows the stages typical customers of a firm go through when interacting with the company, its staff and brand at every customer touch points? Which of the following documents is Sally working on?

Options :

A :

Customer journey map

B :

Business cases

C :

Project Charter

D :

Product Backlog

Answer: A

Question 2

Which of these statements is correct about definition of delivery?

Options :

A :

When the team agrees on and prominently displays a list of criteria that must be met before a backlog item is considered done.

B :

When the team agrees on and prominently displays a list of criteria of what needs to be done for backlog items to be eligible for a delivery or release.

C :

It involves the team agrees on and prominently displays a list of criteria that must be met before a backlog item is considered ready for the team to start development work.

D :

When the customer agrees on and prominently displays a list of criteria that must be met before a backlog item is considered done.

Answer: B

Question 3

Which of the following demonstrates a clear understanding of customer pains, gains, and jobs to be done, and introduces alignment of the pain relievers, gain creators, and solution benefits?

Options :

A :

Product

B :

Customer complaints

C :

Value proposition

D :

Product Roadmaps

Answer: C

Question 4

A measure feature within the product is used most often is called?

Options :

A :

Customer Effort Score (CES)

B :

Retention/Churn

C :

Feature Usage Rate

D :

Net Promoter Score (NPS)

Answer: C

Question 5

Which of the following techniques will best help a product owner align a solution to customerâ€™s need and defines the type of customers that will interact with the solution thus making their needs feel real to people that will design and build the solution?

Options :

A :

Personas

B :

Organizational Map

C :

Stakeholders need

D :

Product plan

Answer: A

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