Question 1

Which is the most effective approach for a talent development professional to test and evaluate learning management systems (LMSs)?

Options :

A : Request a list of available features so functional experts can conduct an evaluation of each LMS

B : Set up a site visit to each vendor's location so that key administrators can experience a live demonstration of the LMS

C : Ask for an online demonstration of each LMS for executives and managers of the organization

D : Request access to each LMS for the review team to test out the system's functionality and features

Answer: D

Question 2

A talent development (TD) professional has been hired to create and lead a TD department for a global organization. The TD professional's first task is to create a strategic plan for the new department. Which step should the TD professional take first to develop the strategic plan?

Options :

A : Research other organizations' TD strategic plans and best practices

B : Create a mission and vision statement for the department that supports the organization's strategic plan

C : Research the business model, objectives, goals, and drivers for the organization

D : Evaluate how the organization's culture will help or hinder the deployment of the strategic plan

Answer: C

Question 3

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

Options :

A : Complexity theory

B : Systems thinking

C : Organizational change theory

D : Six Sigma

Answer: B

Question 4

When is microcoaching most helpful to the performer?

Options :

A : When the coach requires the performer to use a new technology platform

B : When the performer is unsure how to move forward with her/his goals

C : When the coach and performer are in the initial stages of building trust

D : When the coach and the performer are clear about the performer's goals

Answer: D

Question 5

In project management, which is a best practice prior to creating a communication plan?

Options :

A : Select the primary communication method

B : Analyze the needs of the stakeholders

C : Manage the expectations of the stakeholders

D : Identify the primary communicator

Answer: B

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