Question 1

Which one of the following statements best characterises a usability test?

Options :

A : A moderated, problem-oriented discussion between representative users

B : An expert carefully evaluates the interactive system to uncover usability problems

C : Representative users are asked to give their opinion about the interactive system

D : Representative users evaluate the interactive system using a questionnaire

E : Representative users are observed while they solve representative, given tasks using the interactive system

F : Representative users test the interactive system in order to find faults and defects

Answer: A

Question 2

Select four true statements about heuristic evaluation.

Options :

A : Users are asked to report subjective data into a questionnaire based on their experience of using an interactive system

B : A heuristic evaluation is a specific form of a usability inspection that is guided by a list of approximately 10 heuristics.

C : Can be used to evaluate users1 satisfaction with an interactive system and to gather information on the context of use.

D : A usability inspection in which one or more evaluators compare an interactive system to a list of heuristics and identify where the interactive system does not follow those heuristics.

E : Heuristics are a problem-solving method that uses shortcuts to produce good-enough solutions given a limited time frame or deadline.

F : Heuristic evaluation is a usability inspection method

Answer: A,B,D

Question 3

A colleague is planning interviews with users of a restaurant review system. Among other questions, theirinterview checklist includes the questionHow do you choose a restaurant?Which two of the following terms best characterise this interview question?

Options :

A : Closed

B : Formative

C : Leading

D : Neutral

E : Open

F : Summative

Answer: A,D

Question 4

Which one best describes a "Pre-session interview?

Options :

A : An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.

B :

The first activity in an interview or a usability test session where the usability test participant is

informed about the purpose of the interview or usability test and what their role and contribution will be

C : An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.

D : Reports the results of a usability test, a usability inspection or a user survey

E :

Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals

effectively, or efficiently, or with satisfaction.

F :

Used as a measure of usability findings from a usability test to indicate the impact and criticality on the

user experience and the consequences.

Answer: C

Question 5

Which three of the following deliverables are created during the activity "Understand and specify the contextof use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

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