Question 1

A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context ofuse shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated bythis website?

Options :

A : Accessibility

B : Completeness

C : Efficiency

D : Effectiveness

E : Satisfaction

F : Speed

Answer: D

Question 2

Select four true statements about heuristic evaluation.

Options :

A : Users are asked to report subjective data into a questionnaire based on their experience of using an interactive system

B : A heuristic evaluation is a specific form of a usability inspection that is guided by a list of approximately 10 heuristics.

C : Can be used to evaluate users1 satisfaction with an interactive system and to gather information on the context of use.

D : A usability inspection in which one or more evaluators compare an interactive system to a list of heuristics and identify where the interactive system does not follow those heuristics.

E : Heuristics are a problem-solving method that uses shortcuts to produce good-enough solutions given a limited time frame or deadline.

F : Heuristic evaluation is a usability inspection method

Answer: A,B,D

Question 3

Select four true statements about heuristic evaluation.

Options :

A : Users are asked to report subjective data into a questionnaire based on their experience of using an interactive system

B : A heuristic evaluation is a specific form of a usability inspection that is guided by a list of approximately 10 heuristics.

C : Can be used to evaluate users1 satisfaction with an interactive system and to gather information on the context of use.

D : A usability inspection in which one or more evaluators compare an interactive system to a list of heuristics and identify where the interactive system does not follow those heuristics.

E : Heuristics are a problem-solving method that uses shortcuts to produce good-enough solutions given a limited time frame or deadline.

F : Heuristic evaluation is a usability inspection method

Answer: A,B,D

Question 4

A colleague is planning interviews with users of a restaurant review system. Among other questions, their

interview checklist includes the question

How do you choose a restaurant?

Which two of the following terms best characterise this interview question?

Options :

A : Closed

B : Formative

C : Leading

D : Neutral

E : Open

F : Summative

Answer: A,D

Question 5

Which one of the following statements best characterises a usability test?

Options :

A : A moderated, problem-oriented discussion between representative users

B : An expert carefully evaluates the interactive system to uncover usability problems

C : Representative users are asked to give their opinion about the interactive system

D : Representative users evaluate the interactive system using a questionnaire

E : Representative users are observed while they solve representative, given tasks using the interactive system

F : Representative users test the interactive system in order to find faults and defects

Answer: A

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