Question 1

Select four true statements about heuristic evaluation.

Options :

A : Users are asked to report subjective data into a questionnaire based on their experience of using an interactive system

B : A heuristic evaluation is a specific form of a usability inspection that is guided by a list of approximately 10 heuristics.

C : Can be used to evaluate users1 satisfaction with an interactive system and to gather information on the context of use.

D : A usability inspection in which one or more evaluators compare an interactive system to a list of heuristics and identify where the interactive system does not follow those heuristics.

E : Heuristics are a problem-solving method that uses shortcuts to produce good-enough solutions given a limited time frame or deadline.

F : Heuristic evaluation is a usability inspection method

Answer: A,B,D

Question 2

A colleague is planning interviews with users of a restaurant review system. Among other questions, theirinterview checklist includes the questionHow do you choose a restaurant?Which two of the following terms best characterise this interview question?

Options :

A : Closed

B : Formative

C : Leading

D : Neutral

E : Open

F : Summative

Answer: A,D

Question 3

What are dialogue principles?

Options :

A : Dialogue principles and heuristics are general guidance for the design of the system architecture.

B : Dialogue principles and heuristics are general guidance for the design of usable boot technologies.

C : Dialogue principles and heuristics are general guidance for the design of usable programming interfaces

D : Dialogue principles and heuristics are general guidance for the design of usable dialogues.

Answer: D

Question 4

Which one of the following is NOT a typical rating of a usability finding?

Options :

A : Positive finding

B : Minor problem

C : Major problem

D : Critical problem

E : Essential problem (must be fixed regardless of cost)

F : Catastrophic problem (life-threatening problem)

Answer: D

Question 5

Which three of the following deliverables are created during the activity "Understand and specify the contextof use"?

Options :

A : User needs

B : Description of the context of use

C : Personas

D : As-is scenarios

E : User requirements

F : Low-fidelity prototype

Answer: B,C,D

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