Question 1

Which two of the following statements about user needs are correct?

Options :

A : User needs are always expressed from the user-s point of view

B : User needs for a user group may differ from user needs for another user group with the same context of use

C : User needs are part of the information architecture

D : User needs are always quantified

E : User needs are identical to user goals

F : User needs are used to write good error messages

Answer: B

Question 2

16. Which two of the following relate to the user experience of a train travel website but not to its usability:

Options :

A : Pop-ups regularly appear over the text, leading users to become angry and frustrated

B : Users frequently mention that they like the layout of the website

C : If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again

D : The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually

E : Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets

F : The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

Answer: A,B

Question 3

Which two of the following statements about user needs are correct?

Options :

A : User needs are always expressed from the user-s point of view

B : User needs for a user group may differ from user needs for another user group with the same context of use

C : User needs are part of the information architecture

D : User needs are always quantified

E : User needs are identical to user goals

F : User needs are used to write good error messages

Answer: B

Question 4

Which two of the following statements best describe why it's important to distinguish between tasks andsubtasks?

Options :

A : Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

Question 5

A low-fidelity prototype is:

Options :

A : A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

B : A software prototype of the user interface to the interactive system that is being designed. A high-fidelity prototype more closely resembles the finished interactive system.

C : a conveyed idea in the form of mental images.

Answer: A

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