Question 1

Which two of the following statements best describe why it's important to distinguish between tasks andsubtasks?

Options :

A : Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

Question 2

Which one of the following usability findings, on a website that sells train tickets, indicates a problem with satisfaction?

Options :

A : Users spontaneously said that they considered the animated ads that appear in the right-hand side of most pages annoying

B : Users liked the modern look of the website

C : When asked to purchase tickets to Worcester, about 25% of the users gave up because they were unable to spell Worcester correctly and the search for station names was not error tolerant

D : All users were able to purchase return tickets from Oxford to London very quickly

E : Users with limited vision spent a lot of time reading the tiny fonts used on the website

F : Only 2 out of 12 users were able to figure out how to obtain a refund for a ticket that they had purchased previously

Answer: A

Question 3

Which three of the following are good examples of survey questions?

Options :

A : Please indicate below which chronic condition(s) you have: Diabetes High cholesterol 3 High blood pressure Heart Problems 3 I have none of the conditions listed

B : Have you had a particularly good or bad experience with the National Health Service in the UK? Yes No

C : Do you think that the National Health Service in the UK is very good (circle the most appropriate answer)? Yes No

D : Would you disagree that our website is hard to use (circle one answer)? 12345 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

E : felt confident while using the website (circle one answer) 12 3 4 5 Strongly Disagree Neither agree Agree Strongly disagree nor disagree agree

F : How could we improve the National Health Service-s website? Fill in:........................................................................................................................................................................................................................

Answer: A

Question 4

Which two of the following statements best describe why it's important to distinguish between tasks and

subtasks?

Options :

A :

Tasks are for primary users; subtasks are for secondary and indirect users

B : According to the master-apprentice model: tasks are for the master; subtasks are for the apprentice

C : Tasks can be used to create usability test tasks: subtasks should be avoided as the basis for usability test tasks, because they have no inherent value in isolation

D : Tasks are the main basis for use scenarios, whereas subtasks are the main basis for task models

E : Tasks are used to derive user needs. Both tasks and subtasks are used to derive user requirements

F : When defining the navigation structure, it-s important to focus on tasks. Subtasks are less important than tasks

Answer: C,D

Question 5

What is a contextual interview?

Options :

A :

A contextual interview takes place at any other location than the location where the user-s interaction

with the interactive system usually takes place, for example in a neutral environment, not their home or

in a shop.

B :

An contextual interview takes place in a neutral environment, for example in a meeting room.

C :

A contextual interview takes place at the location where the user-s interaction with the interactive system

usually takes place, for example the user-s workplace, their home or in a shop

D : Establishes focus groups

Answer: C

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