Question 1

Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

Options :

A : Asking patients to react to a completed solution after leadership has already approved it

B :

Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation

C : Using only complaint data as the organization’s patient voice

D : Limiting patient participation to annual recognition events

Answer: B

Question 2

The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

Options :

A : Aesthetics of experience, focusing on usability

B : Engineering, focusing on reliability and safety

C : Performance, focusing on functionality

D : Structure, focusing on building construction

Answer: A

Question 3

Which is a critical characteristic of effective feedback?

Options :

A : Comprehensive

B : Empathetic

C : Timely

D : Transparent

Answer: C

Question 4

What do patient feedback measures capture patient perceptions of?

Options :

A : What and when things happened

B : What and how frequently things happened

C : Where and when things happened

D : Where and how frequently things happened

Answer: B

Question 5

What is the median for this group of numbers? 13, 18, 13, 14, 13, 16, 14, 21, 13

Options :

A : 13

B : 14

C : 15

D : 18

Answer: B

Free CPXP Mock Exam – Practice Online Confidently

Buying Options: