Question 1

Which of the following actions best describes quality function deployment (QFD)?

Options :

A : Determining if quality procedures are being followed on the shop floor

B : Determining which processes are functioning correctly

C : Linking customer requirements to product features

D : Reducing costs of a product and product features

Answer: C

Question 2

During a daily production meeting, the materials manager discusses a priority shipment that is being delayed due to material being placed on hold from a nonconformance. The process engineer was present when the material was placed on hold and states that the nonconformance will not impact fit. form or function. The manufacturing manager shares that per the ISO standard, the risk should be accepted and the product should be shipped. Which action would be most appropriate for the quality engineer to take first?

Options :

A : Commit to initiating a deviation and allow the material to ship but complete a corrective action

B : Commit to completing a corrective action but insist that the material be scrapped since it is nonconforming

C : Commit to expediting the review and disposition of the nonconforming material with the MRB

D : Commit to getting approval from the quality manager to allow the material to ship

Answer: C

Question 3

Which of the following activities is a form of error-proofing?

Options :

A : Housekeeping

B : Fixture design

C : Equipment calibration

D : Double sampling

Answer: B

Question 4

The following chart is being used to monitor a process. What do points X and Y. and region Z represent on the chart?

Options :

A : Special causes of variation

B : Changes in raw materials

C : Common causes of variation

D : Statistically stable variation

Answer: A

Question 5

Which of the following tools is an example of a noncontact measurement tool?

Options :

A : Laser scanner

B : Hardness tester

C : Micrometer

D : Caliper

Answer: A

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