Question 1

The following chart is being used to monitor a process. What do points X and Y. and region Z represent on the chart?

Options :

A : Special causes of variation

B : Changes in raw materials

C : Common causes of variation

D : Statistically stable variation

Answer: A

Question 2

Which of the following actions best describes quality function deployment (QFD)?

Options :

A : Determining if quality procedures are being followed on the shop floor

B : Determining which processes are functioning correctly

C : Linking customer requirements to product features

D : Reducing costs of a product and product features

Answer: C

Question 3

Which of the following criteria must be considered when a classification of defects system is established?

Options :

A : The current cost of quality system

B : The financial impact of the defects

C : Tightness of tolerance as an indication of failure

D : The relative seriousness of the defects

Answer: D

Question 4

A company is designing a production process for a new consumer product. To ensure that the product will be traceable from design and production through end-user receipt and use. the company must develop a system for product

Options :

A : review

B : packaging

C : identification

D : storage

Answer: C

Question 5

Which of the following is most important to shaping the culture of an organization?

Options :

A : Geographic location

B : Management philosophy

C : Market share

D : Implement ISO

Answer: B

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