Question 1

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

Options :

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 2

A manufacturing company is analyzing their production process and discovers that the assembly team is spending a significant amount of time searching for tools and parts. Which Lean tool should the company implement to address this issue?

Options :

A : Just-in-Time

B : 5S

C : Poka-Yoke

D : Value stream mapping

Answer: B

Question 3

In a manufacturing setting, a process capability study has been conducted on a production line for assembling a certain type of widget. The process can produce widgets with a mean length of 2.5 inches and a standard deviation of 0.1 inches. What is the process capability index (Cpk) for this process?

Options :

A : It is not possible to calculate Cpk with the given information

B : 0.1

C : 1

D : 2.5

Answer: A

Question 4

A company needs to choose 3 employees to serve as team leaders for a new project. There are a total of 10 employees to choose from. How many different combinations of team leaders are possible?

Options :

A : 30

B : 120

C : 50

D : 10

Answer: B

Question 5

How can an audit program help organizations strike a balance between prevention and appraisal costs?

Options :

A : By decreasing the amount of rework required for defective products

B : By encouraging investment in better equipment and production technologies

C : By providing feedback and guidance to employees on how to meet standards

D : By reducing the need for employee training on quality procedures

Answer: C

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