Question 1

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

Options :

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 2

A researcher wants to determine the average salary of technicians in a certain field. From a sample of 100 technicians, the mean salary is $50,000, with a standard deviation of $12,000. What is the 95% confidence interval for this data?

Options :

A : $38,400 to $61,600

B : $48,000 to $52,000

C : $47,648 to $52,352

D : $36,000 to $64,000

Answer: C

Question 3

A manufacturing company is analyzing their production process and discovers that the assembly team is spending a significant amount of time searching for tools and parts. Which Lean tool should the company implement to address this issue?

Options :

A : Just-in-Time

B : 5S

C : Poka-Yoke

D : Value stream mapping

Answer: B

Question 4

Which of the following best describes categorical data?

Options :

A : Data that represents a numerical value or variable

B : Data that is organized into graphs or charts

C : Data that can be classified into discrete categories

D : Data that is represented by columns and rows

Answer: C

Question 5

When evaluating the schedule for the completion of a corrective action plan, which factor is most important to consider?

Options :

A : The availability of resources for implementing the plan

B : The size of the auditee-s organization

C : The complexity of the proposed actions

D : The auditee-s past performance in implementing corrective actions

Answer: C

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