Question 1

A company needs to choose 3 employees to serve as team leaders for a new project. There are a total of 10 employees to choose from. How many different combinations of team leaders are possible?

Options :

A : 30

B : 120

C : 50

D : 10

Answer: B

Question 2

Which of these tools is commonly used to prioritize issues based on frequency?

Options :

A : Scatter Diagram

B : Pareto Chart

C : Histogram

D : Control Chart

Answer: B

Question 3

What role does top management play in the development and implementation of a quality plan?

Options :

A : Ensuring that the quality plan is followed

B : Developing and approving the plan

C : Providing resources and support for the plan

D : Designing quality standards

Answer: C

Question 4

A service company has a process for responding to customer inquiries. The upper specification limit for response time is 2 hours, the lower specification limit is 1 hour, and the process average is 1.5 hours. The standard deviation for this process is 0.2 hours. What is the Cp value for this process?

Options :

A : 3

B : 0.46

C : 1.66

D : 0.83

Answer: D

Question 5

How can an audit program help organizations strike a balance between prevention and appraisal costs?

Options :

A : By decreasing the amount of rework required for defective products

B : By encouraging investment in better equipment and production technologies

C : By providing feedback and guidance to employees on how to meet standards

D : By reducing the need for employee training on quality procedures

Answer: C

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