Question 1

Which two actions should an administrator perform with Case escalation rules?

Choose 2 answers

Options :

A : Re-open the Case.

B : Send email notifications.

C : Change the Case Priority.

D : Re-assign the Case.

Answer: B,D

Question 2

Cloud Kicks want to have consistency when communication with customers on cases. Thecompany has requested messages to be sent in an email channel with categories to help search for theproper message.which Solution Should be administrator suggest to meet this requirement?

Options :

A : Prebuilt Quick Texts

B : Prebuilt Email Templates.

C : Prebuilt Flow Templates.

D : Prebuilt Auto-Responses.

Answer: B

Question 3

Cloud kicks want to give credit to Opportunity team members based on the level of effortcontributed by each person toward each deal.What feature should the administrator use to meet this requirement?

Options :

A : Stages

B : Splits

C : Queues

D : List Views

Answer: B

Question 4

Your company's Sales Teams are segmented into two categories: Business to Business (B2B) and Business to Consumer (B2C). The B2B Accounts need to be visible to the B2B Sales Team only. However, the B2C Accounts should be visible to both the B2B and B2C Sales Teams. What is the best way to meet requirement?

Options :

A : Set the Organization Wide Default for Accounts to Private, and then create a Sharing Rule to share the B2C accounts with both teams and another Sharing Rule to share the B2B accounts strictly with the B2B team.

B : Set the Organization Wide Default for Accounts to Private, and then instruct the B2B Sales Team to manually share B2C accounts with the B2C Sales Team.

C : Set the Organization Wide Default for Accounts to Public Read/Write, and then create a Sharing Rule to limit access to the B2B Accounts in order to hide them from the B2C Sales Team.

D : Create a new profile for the B2C Sales Team members and remove Read access to the B2B Accounts from it.

Answer: A

Question 5

An administrator at Universal Containers is reviewing current security settings in the company's

Salesforce org.

What Should the administrator do to prevent unauthorized access to Salesforce?

Options :

A : Disable TLS requirements for sessions.

B : Enable multi factor authentication

C : Customize organization wide default

D : Enable caching and autocomplete on login page

Answer: B

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