Question 1

Which type of relationship allows an object to have multiple parent records?

Options :

A : Master-Detail Relationship

B : Lookup Relationship

C : Junction Relationship

D : Hierarchical Relationship

Answer: C

Question 2

Which feature can be used to ensure that cases are assigned to the correct agent based on their skills and workload?

Options :

A : Assignment rules

B : Escalation rules

C : Auto-response rules

D : Workflow rules

Answer: A

Question 3

When mapping fields for the Lead conversion process, which other objects can you map fields to in Salesforce? (select 3)

Options :

A : Lead

B : Account

C : Opportunity

D : Report

E : Contact

Answer: B,C,E

Question 4

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

Options :

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A

Question 5

Sales Reps receive a 5% commission on all Opportunities that are closed/won. You need to add new fields on the Opportunity to calculate and show both the Commission Amount owed to the Sales Rep, along with the Remaining Amount that will go to the Company. What type of field can accommodate both of these values?

Options :

A : Text field

B : Currency field

C : Formula field with a Return Type of Currency

D : Number field

Answer: C

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