Question 1

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90

days. The file should include the Opportunity Name, ID, Close Date, and Amount.

How should the administrator export this file?

Options :

A : Data Export Wizard.

B : Data Import Wizard.

C : Data Export Wizard.

D : Data Loader.

Answer: A

Question 2

You find yourself needing to delete a thousand Lead records that were imported in error. Which Data Management solution could you utilize to accomplish this? (select 2)

Options :

A : Import Wizard

B : Data Loader

C : Recycle Bin

D : List Views

E : Mass Delete Leads Link

Answer: B,E

Question 3

Cloud kicks want to give credit to Opportunity team members based on the level of effort

contributed by each person toward each deal.

What feature should the administrator use to meet this requirement?

Options :

A : Stages

B : Splits

C : Queues

D : List Views

Answer: B

Question 4

AW Computing has six sales teams in a region. These teams always consists of the same accountmanager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the samecustomer?

Options :

A : Enable and configure standard opportunity teams with splits.

B : Enable account teams and show the users how to set up a default account team.

C : Create a queue for each team and assign account ownership to the queue.

D : Propose the users manually share all their accounts with their teammates.

Answer: B

Question 5

In a support organization, you want to automatically update the case status to “Escalated” when the case has not been resolved within the specified time frame.Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: A

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