Question 1

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.

Which step should the administrator take?

Activate the flow administrator take?

Options :

A : Activate the flow manually after deployment.

B : Include the active and prior inactive flow version in the Change Set.

C : Ensure there is an active flow version in the sandbox.

D : Deployment the flow, with the Metadata API instead of Change Sets

Answer: A

Question 2

A company wants to enhance the user experience for their customer service team by allowing them to easily view and manage cases. They want to ensure that the case management functionality is easy to use and intuitive.What is the appropriate solution for this scenario?

Options :

A : Use Visualforce to create custom pages with standard lightning page components that allow the customer service team to view and manage cases

B : Use the Lightning App Builder to create a custom app for the customer service team with standard lightning page components that allow them to view and manage cases

C : Use the Cases functionality within the existing Salesforce applications to allow the customer service team to view and manage cases

D : Use the AppExchange to install a third-party app that includes case management functionality and integrates with the existing Salesforce applications

Answer: B

Question 3

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.Which step should the administrator take?Activate the flow administrator take?

Options :

A : Activate the flow manually after deployment.

B : Include the active and prior inactive flow version in the Change Set.

C : Ensure there is an active flow version in the sandbox.

D : Deployment the flow, with the Metadata API instead of Change Sets

Answer: A

Question 4

Universal Containers has a custom object called Contracts, which has a master-detail relationship with Accounts. The sales team should only be able to access Contracts that are related to Accounts they own.How can this be achieved in Salesforce?

Options :

A : Set the Organization-Wide Default (OWD) for Contracts to "Private"

B : Set the Organization-Wide Default (OWD) for Contracts to "Controlled by Parent"

C : Use Profile level Field-Level Security for Contracts

D : Use Sharing Rules for Contracts

Answer: B

Question 5

An administrator has a request to create a Next Steps field for users to document what they need to do next on a lead. The field should allow users to format the text and be mapped to an opportunity when converted.

What type of field will satisfy these requirements?

Options :

A : Formula (Text)

B : Text Area (Long)

C : Text Area

D : Text Area (Rich)

E :

Answer: C

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