Question 1

Universal Containers wants to automate and streamline their quoting process, enabling their sales team to generate accurate quotes for customers quickly.

Which standard Salesforce product should they implement?

Options :

A : Salesforce CPQ

B : Salesforce Sales Cloud

C : Salesforce Pardot

D : Salesforce Service Cloud

Answer: A

Question 2

Cloud Kicks (CK) typically sells Its products direct to consumer and tracks sales using the Order object In Salesforce. The head of sales has now decided that CK will also sell to retail locations for resale. The administrator wants to leverage opportunities and opportunity products for these new deals.

What should the administrator do to track accurate sales data on opportunities?

Options :

A : Create new Products with the new retail pricing.

B : Add a new Order Process for Orders generated from opportunities.

C : Create a new Price Book for the new retail pricing.

D : Add a required lookup field from the Order to the opportunity.

Answer: C

Question 3

The administrator at Cloud Kicks has been asked to delete a large number of quote line items. The/ receive a .csv fife with the record IDs to be deleted. The administrator uses Data Loader to delete them and selects Use Sulk APL When the job runs, every record shows an 'entity Is deleted' error In the error file that is created.

What is the reason for the error?

Options :

A : The batch size selected was greater than the 200 record limit.

B : Deleting with Data Loader can only be done In Batch API mode.

C : One of the IDs in the batch referenced a record that was In the recycle bin.

D : This Is the standard error message when records are deleted using Bulk API.

Answer: C

Question 4

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.

Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 5

A company needs to track the total value of opportunities by a particular product.

Which type of custom field should be created on the Opportunity object to track this information?

Options :

A : Text

B : Date

C : Currency

D : Picklist

Answer: C

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