Question 1

During the Deploy phase at Cloud Kicks, users are finding it difficult to navigate a new system which is contributing to low adoption. How should the consultant avoid this issue in the future?

Options :

A :

Develop test scripts during the Plan phase.

B :

Provide company-wide training throughout the project.

C :

Conduct a beta review during the Validate phase.

Answer: C

Question 2

The Cloud Kicks team needs to quickly look up contacts, accounts, and opportunities and easily log calls from their mobile phones. Due to limited coverage in certain geographic areas, the team wants access to customer information while out of the office and when they are without an internet connection.

Which two steps should the consultant recommend?

Choose 2 answers

Options :

A : Enable Salesforce Inbox.

B : Enable caching and Offline Edit.

C : Enable Mobile SDK.

D : Download the Salesforce mobile app.

Answer: B,D

Question 3

Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due tochanges in sales structure.How can CK revoke Opportunity team access on an ad-hoc basis?

Options :

A : REVISE

B : REVISEC. Remove the user-s Opportunity team member.

C : Remove the Opportunity team related list from page layouts.

Answer: C

Question 4

Universal Containers has a large amount of data that currently lives in a system outside of Sales Cloud. Users need to see a subset of this data. Which consideration should the consultant take into account?

Options :

A : Salesforce Connect External Objects count against the limit of custom objects.

B : Salesforce Connect should be used with on-premises data systems.

C : Salesforce Connect allows real-time access to current data.

Answer: C

Question 5

Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRMapplication UC has used in the past 5 years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?

Options :

A : Identify change management champions.

B : Implement User Acceptance Testing (UAT).

C : Revoke user access to legacy systems.

Answer: A

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