Question 1

During a discovery session at Cloud Kicks, a major topic is highlighted that is outside the current statement of work (SOW). The addition to the project scope is necessary but will be difficult to implement. How should the consultant proceed?

Options :

A : Create a change request for the new items.

B : Revise the timeline to accommodate the new Items.

C : Conduct another discovery session to define the new items.

Answer: A

Question 2

Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

Options :

A : Download the Login History report and filter by device type.

B : Review the user profiles for mobile device permissions.

C : Report on the opportunity records created on a mobile device.

Answer: A

Question 3

Universal Containers has configured the Account organization-wide default (OWD)sharing as Public Read Only. All customer Accounts are owned by the customer successmanager. When a customer calls support to update their contact information, the support agenton their Account team is unable to edit the Account.Which approach should a consultant recommend allowing the support agent to edit theAccount, while still enforcing the Public Read Only OWD?

Options :

A : The support agent should add themselves to the customer-s Account team to grant Edit permissions.

B : The support agent should contact the customer success manager to update the Account.

C : The customer success manager should change the owner of the Account to the support agent.

D : The customer success manager should include the support agent on the default Account team with Edit permissions.

Answer: A

Question 4

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added intoSalesforce ona daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for anAccount,it will be assigned to a fictitious owner and a person will manually review and re-assign it at a later date. Atany given time, a fictitious owner may have more than 10,000 Account records assigned to it. Which twosolutions should the consultant recommend when CK sets up the new Account process?Choose 2 answers

Options :

A : Place the fictitious owner in a separate role at the top of the role hierarchy.

B : Keep the fictitious owner out of public groups that could be used in sharing rules.

C : Assign the Modify All Data system permission to the fictitious owner.

D : Add the fictitious owner to a role at the lowest level of the role hierarchy.

Answer: A,B

Question 5

Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups. This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics. Which strategy should the consultant recommend to address these issues?

Options :

A :

Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.

B :

Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

C :

Divide the development team into three units/tracks to support each line of business Independently.

Answer: B

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