Increase your chances of passing the Salesforce CRT-261 exam questions on your first try. Practice with our free online CRT-261 exam mock test designed to help you prepare effectively and confidently.
An organization has requested guidance on how to delete customers’ personal data when they are no longerassociated with the company to stay compliant with global data protection andprivacy regulations.Which solution should the consultant recommend to meet the requirement?
Cloud Kicks has several teams that work on customer cases. Support managers would like to track how longeach case is owned by each team before it gets resolved.Which report should the Service Cloud Consultant use for this requirement?
Universal Containers (UC) is planning to use Service Cloud Messaging to send SMS messages to customers.
Messages are
always between 175 and 255 characters.
What should the consultant recommend that UC use for messaging?
Universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and
fully productive is
a priority. UC implemented a standardized agent-customer dialog to assist agents.
Which feature should a consultant integrate into the Service Console?
Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle securityrelated issues have complained that case records are being routed to them incorrectly.
What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?
© Copyrights FreeMockExams 2026. All Rights Reserved
We use cookies to ensure that we give you the best experience on our website (FreeMockExams). If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the FreeMockExams.
Full Access to 291 Questions