Question 1

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?My Groups Work

Options :

A : My Groups Work

B : My Teams Work

C : My Groups Tasks

D : My Teams Tasks

Answer: A

Question 2

An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? Choose 2 answers

Options :

A : Their user account failed LDAP authentication

B : Their user account is not logged in properly

C : Their user account was not approved by their manager

D : Their user account does not have itil role

E : Their user account does not belong to any groups, which contain the itil role

Answer: D,E

Question 3

You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Options :

A : On the list of records, locate the right-click on the Resolved value, select Exclude.

B : Click Funnel icon, click AND, Select Resolved, is Not State click Run

C : On state column title, right-click, select Filter Out > Resolved

D : On Search, select State, type not Resolved, press enter

E : On the list of records, locate and right-click on the Resolved value, select Filter Out

Answer: E

Question 4

When moving multiple update sets at one time, what might you do to facilitate the move?

Options :

A : Batch

B : Verify

C : Test

D : Preview

Answer: D

Question 5

From a related list, what would a user click for personalize the layout of the columns?

Options :

A : Magnifier

B : Context Menu

C : Pencil

D : Gear

Answer: D

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