Question 1

What are the two aspects to LDAP Integration?

Options :

A : Data Population

B : Data formatting

C : Authorization

D : Authentication

Answer: A,D

Question 2

What is a Dictionary Override?

Options :

A : A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B : A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C : A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D : A Dictionary Override sets field properties in extended tables

Answer: D

Question 3

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.What of the following could explain this?Select 2 Answers from the below options.

Options :

A : The incident manager is not listed as the assignment group manager.

B : The incident manager does not have the itil or service_fulfiller role.

C : No incident task is assigned to any of the group members.

D : The incident manager is not part of the Service Desk group.

E : The My Groups Work list does not show Incident tasks by default.

F : All incident tasks are active but not pending.

G : The incident manager is not a member of the Critical Incidents group.

Answer: B,G

Question 4

What is the Endpoint when configuring a REST Message?

Options :

A : The provider response indicates there is no data to send back

B : The URI of the data to be accessed, queried, or modified

C : The URI of the Webserver

D : The command to the REST script to stop execution

Answer: B

Question 5

An Access Control List (ACL) rule only grants users access to an object if they meet all of the following permissions required by the matching ACL rule.Select 3 Answers from the below options.

Options :

A : The user must have one of the roles in the required roles list. If the list is empty, this condition evaluates to true.

B : Either the matching table level or the field level for the Record ACL rules must evaluate to true.

C : The script must evaluate to true or return an answer variable with the value of true.

D : The condition must evaluate to true.

Answer: A,C,D

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