Question 1

An incident manager is responsible for the Critical Incidents assignment group. The group contains a few team members working on different Incident tasks; however, the incident manager cannot see any tasks on the ‘Service Desk>My Group Work’ list.What of the following could explain this?Select 2 Answers from the below options.

Options :

A : The incident manager is not listed as the assignment group manager.

B : The incident manager does not have the itil or service_fulfiller role.

C : No incident task is assigned to any of the group members.

D : The incident manager is not part of the Service Desk group.

E : The My Groups Work list does not show Incident tasks by default.

F : All incident tasks are active but not pending.

G : The incident manager is not a member of the Critical Incidents group.

Answer: B,G

Question 2

Groups are stored in what table?

Options :

A : Group [sys_user_group]

B : Group [sn_sys_user_group]}

C : User Group [user_groups]

D : User Groups [sn_user_groups]

E : Groups [sys_user_groups]

Answer: A

Question 3

What are the main components of the Form Design interface? (Choose three.)

Options :

A : Field Layout

B : Page Header

C : Field Navigator

D : Field Picker

E : Form Layout

Answer: B,C,E

Question 4

When moving multiple update sets at one time, what might you do to facilitate the move?

Options :

A : Batch

B : Verify

C : Test

D : Preview

Answer: D

Question 5

database live at the Data Center.

Options :

A : True

B : False

Answer: A

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