Question 1

Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

Options :

A : Customer feedback

B : Customer responsiveness.

C : Mystery shopping.

D : Sales targeting.

Answer: A

Question 2

A customer who is an Amiable Type would typically be classed as:

Options :

A : An authoritative and informed customer.

B : Unlikely to make a purchase.

C : Someone who often comes in to chat and not buy

D : Talkative and interested more in opinion than facts.

Answer: D

Question 3

A common barrier to communicating with customers are the:

Options :

A : Use of emails.

B : Attitudes and assumptions that we make.

C : Busy lives we lead.

D : Lack of shop assistants.

Answer: B

Question 4

Frequent interruptions:

Options :

A : Help when working with colleagues.

B : Can help you to make the most of your time.

C : Help to get a lot of things done at once.

D : Are a common time wasting activity.

Answer: D

Question 5

The most common time wasting activity is:

Options :

A : Personal disorganisation.

B : Frequent interruptions.

C : Excessive socialising.

D : Being indecisive.

Answer: B

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