Question 1

You are Test Manager working on a project which is improving the user interface for its call center staff

handling customer enquiries. The project has completed UAT for the first iteration; however, a large number of

defects were raised by call center staff seconded to help with the User Acceptance testing.

The defects described the user interface as not being intuitive enough with a poor ‘help’ facility. A user

representative spent a week working with developers and system testers to explain the issues, which were

subsequently agreed to have resulted from poorly specified usability requirements.

The requirements were defined separately for each iteration and have been formally reviewed by business

analysts, developers and the IT director.

The user representative was also able to answer a number of other questions that the system test team had

regarding call center workflows, which improved their domain knowledge.

You have been asked to conduct a project retrospective and recommend improvements for the next iteration

which introduces further user interface changes. Which of the following would be the MOST effective

improvement for the next iteration?

Options :

A :

System test analysts to attend external training on usability testing techniques.

B :

System test cases to incorporate usability testing and be reviewed by a call centre user representative.

C :

Call centre representatives to participate in reviews of the user interface requirements.

D :

A call centre user representative to be seconded to the system test team to help improve test design.

Answer: B

Question 2

You are writing a system test level plan and are defining the test activities that must take place during test implementation. There is an established project risk register in place, with product risks addressing all new features to be developed. Three time-boxed cycles of system test execution are planned, and all the new features will be delivered in the first cycle. The project test strategy states that the stakeholders require an overall view of the product quality for these features. This should be achieved by planning to test each product risk, to some degree, during the first cycle of test execution. Which risk-based mitigation approach should be adopted during test implementation, to BEST meet the stakeholders' requirement?

Options :

A : Cost of exposure analysis

B : FMEA

C : Depth-first test scheduling

D : Breadth-first test scheduling

Answer: D

Question 3

Which of the following is NOT true when following the V-Model lifecycle to organize and plan testing activities?

Options :

A :

Test execution activities run until exit criteria have been met.

B :

Reporting of all test results occurs when testing is complete for the whole project.

C :

System test planning starts when project planning activities commence.

D :

Test analysis activities run concurrently with specification of requirements and design.

Answer: D

Question 4

2.1 You are overseeing a large-scale software development project for a financial institution. The project has tight deadlines, and you need to ensure that the testing process is efficient and meets high-quality standards. Your goal is to use metrics to optimize the testing process and ensure all test objectives are met. Considering the need for efficiency and high quality in the financial sector, which of the following metrics would best help you assess the capability of the testing process and its alignment with the project's quality goals?

Options :

A :

Number of test cases written, percentage of automated tests, test coverage, and number of defects found.

B :

Test execution time, percentage of tests passed, average time to resolve defects, and customer satisfaction ratings.

C :

Percentage of critical defects found, defect leakage rate, test case effectiveness, and alignment with financial compliance standards.

D :

Number of tests executed, test case creation time, defect resolution time, and test team productivity.

Answer: C

Question 5

2.3.2 Discuss the importance of balancing tool support and good communication within the defect management process. How do these elements complement each other in achieving effective defect management?

Options :

A :

Tool support replaces the need for communication, as all information is logged in the tool, making meetings unnecessary.

B :

Good communication reduces the need for defect management tools, as all issues can be discussed verbally and resolved on the spot.

C :

Tool support provides a structured way to track and manage defects, while good communication ensures that the context and nuances of defects are understood and addressed effectively.

D : Neither tool support nor communication is essential, as defects can be managed through adhoc processes.

Answer: C

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