Question 1

Where can you keep track of new and modified knowledge base articles?

Options :

A : Knowledge base fine-tuning activity

B : Solution finder

C : Broadcast

D : Feed

Answer: D

Question 2

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

Options :

A : ABAP mashups

B : Internal mashups

C : HTML mashups

D : URL mashups

Answer: C,D

Question 3

Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2correct answers to this question.

Options :

A : Activate Service Contract Management in scoping

B : Activate Create Contracts in the Detail view

C : Use fine-tuning to manage the numeric range for contracts

D : Use fine-tuning to activate Service Contract Management

Answer: A,D

Question 4

Which object can be used within ticket creation to automatically determine the registered product?

Options :

A : Product

B : Customer

C : Installation point

D : Warranty

Answer: C

Question 5

Which category types can be used when creating a Service Catalog? Note: There are 3correct answers to this question

Options :

A : Process category

B : Warranty category

C : Maintenance category

D : Incident category

E : Cause category

Answer: A,B,C

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