Question 1

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Options :

A : Integrate clean core practices in the end-to-end value process chain.

B : Define roles and responsibilities as part of a process transformation office.

C : Establish an organizational structure, technical foundation, and transformation methodology for clean core.

D : Establish release management.

E : Establish regular housekeeping tasks and procedures.

Answer: A,C,D

Question 2

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

Options :

A : Tasks

B : Phone calls

C : Cases

D : Registered products

Answer: A,C

Question 3

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question

Options :

A : Remove personal data from the business user

B : Assign employee to organizational unit

C : Assign restriction rules

D : Create territory hierarchy levels

Answer: B,C

Question 4

Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question

Options :

A : Edit customer details

B : Create a new e-mail message or a new case from the What Would You like to do? area

C : Launch a customer survey

D : View customer details

E : Access interactions and notes in the timeline tab

Answer: A,D,E

Question 5

Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question.

Options :

A : Maintenance plan

B : Service orders

C : Cases

D : Registered products

Answer: C,D

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