Question 1

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

Options :

A : From the Equipment menu after checkout

B : From the activity record after the workflow step is set to Finished

C : From the Efforts menu by selecting the activity object type

D : From the Home page menu by creating a manual entry

E : From the activity menu by creating a manual entry

Answer: A,C,D

Question 2

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

Options :

A : Item

B : Service call

C : Service contract

D : Smartform

E : Equipment

Answer: A,C

Question 3

Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.

Options :

A : Text Input, Description, Picker, Status

B : Text Input, Picker, Status, Series

C : Text Input, Status, Series, Formula

D : Text Input, Picker, Series, Attachment

E : Picker, Status, Series, Number Input

Answer: A,B,D

Question 4

Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.

Options :

A : Can only be defined for mobile screens

B : Can be used for field validation expressions

C : Able to display custom translations

D : Can define color coding

E : Used to display, hide, sort, and group fields

Answer: B,C,D

Question 5

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

Options :

A : Mobile-Self Service

B : Service level agreement

C : Automated Scheduling

D : Ticket routing rules

Answer: A,C

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