Question 1

What should a change manager keep in mind when identifying stakeholder groups?

Options :

A : A business unit should be broken down into about five stakeholder groups

B : The number of impacted employees should be documented

C : Management teams are not listed as separate stakeholder groups

D : The stakeholder identification is a one-time activity

Answer: B

Question 2

Why is the implementation of an SAP cloud solution a holistic business transformation?

Options :

A : It impacts the collaboration with suppliers and customers.

B : It impacts both employees and managers.

C : It leads to changes in the technology, process, organization, and people dimensions.

D : It leads to significant changes of the existing IT landscape.

Answer: C

Question 3

The stakeholder analysis in a cloud project reveals that some individual stakeholders belong to the “supporters” category. Which strategies should you use? Note: There are 2 correct answers to this question.

Options :

A : Ask them to exert pressure on the skeptics in their area of responsibility

B : Involve them in project activities to facilitate design decisions

C : Assign them project roles to increase their influence on the success of the project

D : Use their positive attitude to influence others in their area of responsibility

Answer: C,D

Question 4

What are the core elements of SAP's integrated enablement approach? Note: There are 2 correct answers to this question.

Options :

A : Enablement execution, covering enablement project management, content development, and delivery

B : Enablement advisory, covering the enablement best practices, coaching, and evaluation

C : Enablement infrastructure, covering the enablement administration, systems, and support

D : Enablement planning, covering the enablement strategy, and the learning needs analysis for theproject team and users

Answer: A,D

Question 5

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

Options :

A : Drive and facilitate the development of follow-up activities

B : Plan and conduct validation sessions with the impacted stakeholder groups

C : Visualize quantitative ratings and aggregate qualitative insights

D : Create and align the result report

E : Review and refine the KPIs to measure user adoption after go-live

Answer: A,B,D

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