Question 1

According to the Bechard and Harris change formula’ which response will increase an individual’s dissatisfaction with the status quo?

Options :

A : Amend performance targets during the change

B : Communicate the danger of inaction

C : Clarify the steps users need to take

D : Focus on the benefits of the change

Answer: B

Question 2

Which action is an appropriate change management response to people in the early stages of a change cure?

Options :

A : Interpret emotions as evidence of poor change management

B : Be clear about the losses that people will experience

C : Delay communication until all the details are known

D : Accept that everyone will eventually work their way through the curve

Answer: B

Question 3

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

Question 4

Which is a desired characteristic of a vision statement for a change?

Options :

A : It is veritable so its achievement can be confirmed

B : Explains the future organization structure in detail

C : Lists all the activities needed to achieve the changes

D : Sets out several promises that may be hard to measure

Answer: A

Question 5

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options :

A : Make clear to people what is considered acceptable use of social media

B : Encourage people to make unrestricted use of social media

C : Allow people to evolve local rules on how to use social media

D : Encourage individuals to link workplace social media wit external contacts

Answer: A

Free Change-Management-Foundation Mock Exam – Practice Online Confidently