Question 1

Which of the following statements about diverse teams are true?1.Provide greater creativity2.Reach consensus sooner than teams of 'similars'

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 nor 2 is true

Answer: A

Question 2

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Options :

A : The power/influence that a stakeholder has in a change throughout its lite

B : The changes in roles and responsibilities during engagement

C : The interest that a stakeholder has in a change through its life.

D : Change in the stakeholder’s engagement needs and domain

Answer: D

Question 3

According to the Bechard and Harris change formula’ which response will increase an individual’s dissatisfaction with the status quo?

Options :

A : Amend performance targets during the change

B : Communicate the danger of inaction

C : Clarify the steps users need to take

D : Focus on the benefits of the change

Answer: B

Question 4

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options :

A : Mindmapping

B : Stakeholder Radar

C : Personas

D : Empathay maps

Answer: A

Question 5

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Free Change-Management-Foundation Mock Exam – Practice Online Confidently