Question 1

According to Pink, which three factors are key motivators for “knowledge work”?

Options :

A : Dissatisfiers, rewards, and safety

B : Autonomy, safety, and self-esteem

C : Hygiene factors, autonomy, and self-actualization

D : Autonomy, mastery, and purpose

Answer: D

Question 2

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options :

A : Building and maintaining a guiding coalition

B : Creating a sense of urgency around a single big opportunity

C : Accelerating movement towards the vision

D : Celebrating visible, significant short-term wins

Answer: D

Question 3

Which of the following statements about diverse teams are true?1.Provide greater creativity2.Reach consensus sooner than teams of 'similars'

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 nor 2 is true

Answer: A

Question 4

According to the Bechard and Harris change formula’ which response will increase an individual’s dissatisfaction with the status quo?

Options :

A : Amend performance targets during the change

B : Communicate the danger of inaction

C : Clarify the steps users need to take

D : Focus on the benefits of the change

Answer: B

Question 5

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

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