Question 1

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

Options :

A : Make clear to people what is considered acceptable use of social media

B : Encourage people to make unrestricted use of social media

C : Allow people to evolve local rules on how to use social media

D : Encourage individuals to link workplace social media wit external contacts

Answer: A

Question 2

Which of the following statements about diverse teams are true?1.Provide greater creativity2.Reach consensus sooner than teams of 'similars'

Options :

A : Only 1 is true

B : Only 2 is true

C : Both 1 and 2 are true

D : Neither 1 nor 2 is true

Answer: A

Question 3

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options :

A : Building and maintaining a guiding coalition

B : Creating a sense of urgency around a single big opportunity

C : Accelerating movement towards the vision

D : Celebrating visible, significant short-term wins

Answer: D

Question 4

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options :

A : Qualitative

B : Quantitative

C : Leading

D : Lagging

Answer: A

Question 5

What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

Options :

A : Engagement

B : Change Agent

C : Sponsor

D : Line Leader

Answer: A

Free Change-Management-Foundation Mock Exam – Practice Online Confidently

Buying Options: