Question 1

In the Process for Leading Change (Kotter), which of the 8 processes (or accelerators) aims to reduce the impact of doubters by demonstrating early achievements against the vision?

Options :

A : Building and maintaining a guiding coalition

B : Creating a sense of urgency around a single big opportunity

C : Accelerating movement towards the vision

D : Celebrating visible, significant short-term wins

Answer: D

Question 2

Which characteristic can be tracked using Mayfield’s stakeholder radar technique?

Options :

A : The power/influence that a stakeholder has in a change throughout its lite

B : The changes in roles and responsibilities during engagement

C : The interest that a stakeholder has in a change through its life.

D : Change in the stakeholder’s engagement needs and domain

Answer: D

Question 3

Which is a desired characteristic of a vision statement for a change?

Options :

A : It is veritable so its achievement can be confirmed

B : Explains the future organization structure in detail

C : Lists all the activities needed to achieve the changes

D : Sets out several promises that may be hard to measure

Answer: A

Question 4

In which step of the Continuous Change Management Cycle should change actions be broken into smaller tasks?

Options :

A : Discovery

B : Ideas

C : Prioritization

D : Action

Answer: D

Question 5

Which item should be included within the communication plan?

Options :

A : The expected benefits of implementing a change

B : The reasons behind change initiative and the priorities for implementation

C : Details on what preparations have the completed prior to a change

D : How the results of a communication activity will be monitored and evaluated

Answer: D

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