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Free Contact-Center Mock Exam – Practice Online Confidently

Increase your chances of passing the Salesforce Contact-Center exam questions on your first try. Practice with our free online Contact-Center exam mock test designed to help you prepare effectively and confidently.

Exam Code: Contact-Center
Exam Questions: 207
Contact Center Accredited Professional (AP-226)
Updated: 25 Nov, 2025
Question 1

The most standard metric a consultant should focus on improving to reduce cost per case in the contact center is Average Handle Time (AHT).

Ursa Major Solar is advised by a consultant to utilize Continuous

Integration (Cl) during its Contact Center implementation project. However, some of the stakeholders are not

familiar with it and are questioning the benefits it yields.

What should the consultant outline as the advantage of a Cl process to the

customer?

Options :
Answer: B

Question 2

The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to

Salesforce.

A consultant has noticed that agents always open the contact record first

when they are routed a new Email-to-Case before they do anything else

What should the consultant set up to make this more efficient for agents?

Options :
Answer: B

Question 3

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?

Options :
Answer: A

Question 4

The customer needs a single view of customer interactions across all channels. Which functionality best addresses this?

Options :
Answer: B

Question 5

Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this? 

Options :
Answer: D

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Practicing : 1 - 5 of 207 Questions

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