Question 1

Universal Containers has received complaints that customers are being called by multiple Sales Reps where the second Sales Rep that calls is unaware of the previous call by their coworker. What is a data quality problem that could cause this?

Options :

A : Missing phone number on the Contact record

B : Customer phone number has changed on the Contact record.

C : Duplicate Contact records exist in the system.

D : Duplicate Activity records on a Contact.

Answer: C

Question 2

You’re creating a data model for a new Salesforce Customer 360 implementation. The organization wants to keep track of all interactions with a customer across multiple channels. What is a key design principle to consider?

Options :

A : Use as many standard objects as possible

B : Design the model to facilitate a complete view of customer interactions across all touchpoints

C : Prioritize minimizing data storage usage

D : Limit the use of lookup relationships

Answer: B

Question 3

Universal Containers (UC) owns a complex Salesforce org with many Apex classes, triggers, and

automated processes that will modify records if available. UC has identified that, in its current

development state, UC runs change of encountering race condition on the same record.

What should a data architect recommend to guarantee that records are not being updated at the

same time?

Options :

A : Embed the keywords FOR UPDATE after SOQL statements

B : Disable classes or triggers that have the potential to obtain the same record

C : Migrate programmatic logic to processes and flows

D : Refactor or optimize classes and trigger for maximum CPU performance

Answer: A

Question 4

In their legacy system. Universal Containers has a monthly accounts receivable report that compiles data from Accounts, Contacts, Opportunities, Orders. and Order Line Items. What difficulty will an architect run into when implementing this in Salesforce?

Options :

A : Salesforce allows up to four objects in a single report type

B : Salesforce allows up to four objects in a single report type

C : A report cannot contain data from Accounts and Contacts

D : Custom report types cannot contain Opportunity data.

Answer: A

Question 5

Cloud Kicks has the following requirements:

- Data needs to be sent from Salesforce to an external system to generate invoices from their Order

Management System (OMS).

- A Salesforce administrator must be able to customize which fields will be sent to the external

system without changing code.

What are two approaches for fulfilling these requirements? (Choose two.)

Options :

A :

B : An Outbound Message to determine which fields to send to the OMS.

C : A Field Set that determines which fields to send in an HTTP callout.

D : Enable the field -level security permissions for the fields to send.

Answer: B,C

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