Question 1

A university Advancement office wants to track school historical data for tagged outreach and donation opportunities. Which Education Data Architecture functionality should the consultant recommend?

Options :

A : Education History

B : Program Plan

C : Attribute

D : Relationship

Answer: A

Question 2

A college is interested in best practice and tips on Salesforce date foverance. Which resource should the consultant recommend

Options :

A : IdeaExchange

B : Trailblazer Community

C : Partner Community

D : AppExchange

Answer: B

Question 3

A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets. Which solution should a consultant recommend?

Options :

A : Salesforce Identity

B : Digital Engagement

C : Einstein Next Best Action

D : Service Cloud

Answer: D

Question 4

A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor. What should the consultant recommend to meet the requirement?

Options :

A : Success Teams

B : Queue Management

C : Appointment Scheduling

D : Assignment Rules

Answer: C

Question 5

The Director of Advising wants to understand what students say are the most common reasons for schedulingadvising appointments.What should the consultant include in a report to meet the requirement?

Options :

A : Case Reason

B : Appointment Topic

C : Alert Reason

Answer: B

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