Question 1

Universal containers wants to identify which resources need more or fewerappointment.Which Gantt chart filter option should a consultant recommend to provide thisinformation?

Options :

A : Select date resolution on the hours tab.

B : Select hours absences and overtime on the utilization tab.

C : Select sort by average utilization on the resources tab.

D : Select travel time and breaks as skills on the skills tab.

Answer: C

Question 2

Universal container provides multiple service types (i.e installation,maintenance, Break/fix). Each service requires a variety of skills and certification forresources to excel.Which two configurations should a consultant implement to meet the requirements?

Options :

A : Use work type with required skills

B : Assign the appropriate skill to resource

C : Select the relevant work type for each resource

D : Create a multiple work order line per service

Answer: A,B

Question 3

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?

Options :

A : Create a work order for each installed product and a work order dependency to assign to the same resource.

B : Create a work order hierarchy with each installed product as a child work order.

C : Create a work order with a work order line item for each installed product.

D : Create an asset hierarchy with each installed product as a child asset in the hierarchy.

Answer: C

Question 4

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

Options :

A : Implement a Macro to generate Service Appointments on the existing Work Order.

B : Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.

C : Implement a Quick Action to create a new Service Appointment on the existing Work Order.

D : Implement a Custom Button to Create a Service Appointment on the existing Work Order.

Answer: C

Question 5

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Options :

A : Utilize Schedules Jobs from the Field Service Admin app.

B : Enable Notifications in Field Service Settings.

C : Utilize Triggers to send emails to relevant users.

D : Enable Push Notifications in the Service Console app.

Answer: B

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