Question 1

Universal containers (UC) sells shipping containers and container parts. UC wantsto track each customer's container and associated parts for Florida servicing, sales, andreporting purposes.Which solution should a consultant recommend to relate the parts to a customer'scontainer?

Options :

A : Create an asset hierarchy on the account with the container as the root asset and theparts as child assets.

B : Add the container as an asset on the account and mark the parts internal assets.

C : Add the container as a product on the account and the parts to a child product relatedlist.

D : Create a hierarchical relationship between the parent product container and child partsproducts.

Answer: A

Question 2

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Options :

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 3

universal containers have a call center that responds to requests fromcustomers and schedules time for field service engineers (FSEs) to perform work onassets owned by the client. Call center agents are responsible for bookingappointmentsWhich permission set license should be assigned to the call center agents?

Options :

A : FSL dispatcher license

B : FSL agent license

C : FSL admin license

D : FSL resource license

Answer: B

Question 4

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Options :

A : Utilize Schedules Jobs from the Field Service Admin app.

B : Enable Notifications in Field Service Settings.

C : Utilize Triggers to send emails to relevant users.

D : Enable Push Notifications in the Service Console app.

Answer: B

Question 5

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

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