Question 1

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for eachrequired component so it can be tracked and priced separately. However, a few of the components are only on thecompany's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

Options :

A : Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

B : Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

C : Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

D : Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Answer: C

Question 2

universal container technicians have 12 mandatory company holidays eachcalendar year. Technician need view all of their absence records at onceWhich two applications should a consultant recommend to meet this requirement?Choose 2 answers

Options :

A : Salesforce browser-based applications

B : Custom mobile applications

C : Field service lightning mobile applications

D : Salesforce mobile applications

Answer: A,C

Question 3

A customer makes one appointment for the sales department, and another appointment for the servicedepartment. The two appointments should be handled on the same day, but should be created as separateappointments. In addition, the Technician must complete one appointment before starting the next. The agentwants to make sure these two appointments are scheduled together and in sequence.Which three things should the Consultant verify to ensure these requirements are met and simultaneousscheduling will occur?Choose 3 answers

Options :

A : The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected.

B : The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency.

C : A dependency has been created between the two appointments and the start times are the same.

D : The Same Resource and Same Day fields appear on the Service Appointments page layout.

E : The Complex Work Visualforce page is added to the Service Appointments page

Answer: A,D

Question 4

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

Options :

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 5

some technicians report that they are unable to login to the field service lightningmobile app. The Consultant confirmed that the technician has field service lightningresource license and field service lightning resource permission assign to themHow should a consultant provide access to FSL mobile app?

Options :

A : Assign a permission set

B : Modify the user profile

C : Update the public group membership

D : Modify the user record

Answer: A

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