Question 1

Universal Containers UC wants to ensure that technicians enter requiredinformation only once when completing work orders on the field service lightningmobile app. The information entered by technicians need to also update the serviceappointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the fieldservice lightning mobile app?

Options :

A : Lightning component with required field to update the case, work order and service appointment

B : Quick actions on cases, work orders and service appointment with required fields

C : Quick action on the work order and flow to update the case and service appointment

D : Process builder on case to update the service appointment and work order

Answer: C

Question 2

Geolocation tracking is enabled for universal container's for technician butshould apply to full time employeesHow can Geolocation tracking for contractors to be disabled?

Options :

A : Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B : Unchecked the collect service resources Geolocation history field in field servicemobile settings

C : Unchecked the geocoding field on the contractor-s profile

D : Set the Geolocation update frequency field to zero for contractors

Answer: A

Question 3

universal containers have a call center that responds to requests fromcustomers and schedules time for field service engineers (FSEs) to perform work onassets owned by the client. Call center agents are responsible for bookingappointmentsWhich permission set license should be assigned to the call center agents?

Options :

A : FSL dispatcher license

B : FSL agent license

C : FSL admin license

D : FSL resource license

Answer: B

Question 4

Universal containers has enabled field service lightning and wants to enablemilestones for work orders.What should a consultant take into consideration?

Options :

A : Creating milestones for work orders requires an entitlement for case.

B : Creating milestone trackers requires a custom lightning component.

C : Creating entitlements for work orders requires a custom lightning component.

D : Creating entitlements for cases and work orders must be separated.

Answer: D

Question 5

What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Options :

A : Utilize Schedules Jobs from the Field Service Admin app.

B : Enable Notifications in Field Service Settings.

C : Utilize Triggers to send emails to relevant users.

D : Enable Push Notifications in the Service Console app.

Answer: B

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