Question 1

Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

Options :

A : Reduced Work Orders per Shift.

B : Reduced Overtime per Work Order.

C : Reduced Travel Time per Work Order.

D : Reduced Absences per Employee.

Answer: B,C

Question 2

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

Options :

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 3

Universal containers products need to be traceable form the factory to customersites. The products are installed using disposable kits.How should the consultant configure this?

Options :

A : Create the products and the installation kits as unsterilized inventory.

B : Create the products and the installation kits as serialized inventory.

C : Creak the products as serialized inventory and the installation kits as unsterilizedinventory.

D : Create the products and the installation kits as a single serialized product.

Answer: C

Question 4

universal container technicians have 12 mandatory company holidays eachcalendar year. Technician need view all of their absence records at onceWhich two applications should a consultant recommend to meet this requirement?Choose 2 answers

Options :

A : Salesforce browser-based applications

B : Custom mobile applications

C : Field service lightning mobile applications

D : Salesforce mobile applications

Answer: A,C

Question 5

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

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