Question 1

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

Options :

A : Barcode

B : Formula

C : Text

D : Number

Answer: C

Question 2

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

Options :

A : Configure a new Service Level for immediate assignment.

B : Postpone all lower-priority jobs and extend Due Dates.

C : Manually flag Service Appointments as ''In Jeopardy'' due to weather.

D : Configure Emergency Policy and use the Emergency Wizard.

Answer: D

Question 3

Universal container provides multiple service types (i.e installation,maintenance, Break/fix). Each service requires a variety of skills and certification forresources to excel.Which two configurations should a consultant implement to meet the requirements?

Options :

A : Use work type with required skills

B : Assign the appropriate skill to resource

C : Select the relevant work type for each resource

D : Create a multiple work order line per service

Answer: A,B

Question 4

Universal Containers has customers who have previously negotiated pricing on some products.Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?

Options :

A : Utilize a custom Global Price Book and add all products as Price Book Entries.

B : Create customer-specific Price Books and add all products as Price Book Entries.

C : Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

D : Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

Answer: D

Question 5

The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?

Options :

A : Owner of Service Appointment and members of User Territory

B : Assigned Resources, Owner of Service Appointment and members of User Territory

C : Assigned Resources, Owner of Service Appointment and members of Service Territory

D : Owner of Service Appointment and members of Service Territory

Answer: A

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