Question 1

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

Options :

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment-s Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 2

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

Options :

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 3

universal containers want to limit their technicians view of work orders and

appointment in the field service lightning mobile app

What should a consultant recommend to control their technicians?

Options :

A : field sets

B : page layouts

C : mini page layouts

D : visual force page

Answer: B

Question 4

Universal containers (UC) wants to standardize the process that process that agentsuse to create and maintain work orders which will help new agents ramp up morequickly and improve data quality and consistency. UC wants key fields, agentinstructions and best practices displayed at each step of the Service process on the workorder.What should the consultant implement to meet this requirement?

Options :

A : Add a lightning component to work orders.

B : Enable path for work orders.

C : Enable knowledge on work orders.

D : Add compact layouts to work orders.

Answer: C

Question 5

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses forinternal employees when scheduling all Service Appointments.Which two customizations should the Consultant recommend to meet this requirement?Choose 2 answers

Options :

A : Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C : Create a custom Quick Action for Booking Appointments and Candidates that use the newScheduling Policy.

D : Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, ResourcePriority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

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