Question 1

A dispatcher of a local power outage. All appointments in the affected area must

be rescheduled to a different day

How should the dispatcher update the service appointment?

Options :

A :

Create the report to identify the service appointment in the area of notified service

resources.

B : Configure a new scheduling policy to change service appointment

C :

Push reschedule notifications to service service resource using the field service

lightning mobile app

D : Create a map polygon of affected area to select service appointment for rescheduling

Answer: D

Question 2

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.

When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?

Choose 2 answers

Options :

A : Scheduled End

B : Arrival Window Start

C : Scheduled Start

D : Arrival Window End

Answer: B,D

Question 3

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Options :

A : Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.

B : Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.

C : Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.

D : Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer: D

Question 4

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Options :

A : Assign Contractor 2 as an excluded Resource.

B : Assign Contractor 1 and 2 different capacities for repair work.

C : Assign Contractor 1 as a Preferred Resource.

D : Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Answer: C

Question 5

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

Options :

A : Customer Communities Plus

B : Chatter Files Connect

C : Chatter Customer Groups

D : Partner Communities

E : Customer Communities

Answer: A,D

Free FSL-201 Mock Exam – Practice Online Confidently

Buying Options: