Question 1

Universal containers technicians frequently need to request more parts from

another inventory location when stock runs low.

How can universal container technicians achieve this for each product requested?

Options :

A : Create a work order line item and a product request line item.

B : Create a product request and a product request line item.

C : Create a product consumed and a product request line item.

D : Create a shipment and a product request line item.

Answer: B

Question 2

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options :

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C

Question 3

Which three factors should a Consultant consider when configuring routing? Choose 3 answers

Options :

A : Configure Schedule Policy by modifying Work Rules and Service Objectives.

B : Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C : Default Travel Speed is used only if a different travel speed is null on the resource.

D : A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled

E : Set Auto Schedule to True upon creation of the Service Appointment.

Answer: A,B,C

Question 4

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the

Salesforce Field Service mobile app.

Which configuration steps should 8 Conzultant take to meet this requirement?

Options :

A : Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

B : Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.

C : Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.

D : Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Answer: C

Question 5

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.

How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Options :

A : Assign the Technician to a new Service Territory.

B : Remove the Technician as a Preferred Resource.

C : Create an Excluded Resource for the Account.

D : Create a new Work Order Validation Rule.

Answer: C

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