Question 1

one of the universal container customers allow maintenance only between 12:00noon to 1:00 pmOn which object should a consultant set operating Hours to meet this requirement?

Options :

A : Service territory number

B : Service territories

C : Service appointment

D : Account

Answer: D

Question 2

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

Options :

A : Attach Knowledge Articles to Work Order Line Items Only.

B : Manage Attached Articles and Search the Knowledge Base.

C : Attach Articles to Work Orders and Work Order Line Items.

D : Include Quick Actions and Global Actions in Attached Articles.

Answer: B,C

Question 3

Northern Trail Outfitters wants to improve overall responsiveness to customers.Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options :

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

Question 4

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.

What should a Consultant recommend to meet this requirement?

Options :

A : Post to the Service Appointment Chatter feed.

B : Change the Status field on the Service Appointment.

C : Adjust the Scheduled End field on the Service Appointment.

D : Update the In Jeopardy field on the Service Appointment.

Answer: D

Question 5

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

Options :

A : Create a Capacity-based Resource and delete that Resource after three weeks.

B : Create a Resource and give them 24-hour availability for the next three weeks.

C : Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D : Create a Capacity-based Resource and give them Capacity for the next three weeks.

Answer: D

Free Field-Service-Consultant Mock Exam – Practice Online Confidently

Buying Options: