Question 1

Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

Options :

A : Create a Capacity-based Resource and delete that Resource after three weeks.

B : Create a Resource and give them 24-hour availability for the next three weeks.

C : Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

D : Create a Capacity-based Resource and give them Capacity for the next three weeks.

Answer: D

Question 2

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

Options :

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

Question 3

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

Options :

A : Update the Case Feed and tag the associated Service Representative.

B : Update the Work Order Line Item and its associated parent Asset.

C : Update the Service Appointment and its associated parent record.

D : Update the Work Order and its associated parent Account.

Answer: B

Question 4

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Options :

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Question 5

Northern Trail Outfitters wants to improve overall responsiveness to customers.

Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Options :

A : Enable Drip-feed to dispatch the next appointments.

B : Shuffle daily work manually via the Gantt.

C : Leverage Resource Schedule Optimization.

D : Configure the Auto Dispatch scheduled job.

Answer: B

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