Question 1

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Options :

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 2

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.

What are two reasons appointments remain in violation and are not reassigned?

Choose 2 answers

Options :

A : Global optimization doesn't reschedule appointments that have rule violations.

B : The optimizer uses a scheduling policy different from what is used on the dispatch console.

C : The territory of the resources was not included in the global optimization request.

D : There are no service resources available with the required skill levels.

Answer: A,D

Question 3

Universal Containers UC wants to ensure that technicians enter requiredinformation only once when completing work orders on the field service lightningmobile app. The information entered by technicians need to also update the serviceappointment and the case that are associated to the work order.What should consultant leverage to ensure the right data is captured from the fieldservice lightning mobile app?

Options :

A : Lightning component with required field to update the case, work order and service appointment

B : Quick actions on cases, work orders and service appointment with required fields

C : Quick action on the work order and flow to update the case and service appointment

D : Process builder on case to update the service appointment and work order

Answer: C

Question 4

Universal container want to track technician van stock and consigned products

How can this will be accomplished using the field service lightning standard object

model

Options :

A : Service resources will track van stock. Location will track time and customer sites

B : Location will track van stock. Account will track consigned products

C :

Service resources will track van stock. Products consumed will track item at

customer-s site

D : Location will track van stock and items at customer-s site

Answer: B

Question 5

Geolocation tracking is enabled for universal container's for technician but

should apply to full time employees

How can Geolocation tracking for contractors to be disabled?

Options :

A : Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B :

Unchecked the collect service resources Geolocation history field in field service

mobile settings

C : Unchecked the geocoding field on the contractor-s profile

D : Set the Geolocation update frequency field to zero for contractors

Answer: A

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