Question 1

With Genesys Cloud CX Architect, you can build menu applications of varying complexity through a user-friendly drag-and-drop graphical interface.

Options :

A : True

B : False

Answer: A

Question 2

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Options :

A : Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B : Creating a number-plan to identify premium-rate numbers

C : Manually training users to prevent calling premium-rate numbers

D : Configuring trunks to identify premium-rate numbers.

Answer: D

Question 3

Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they

have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.

Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

Options :

A : Genesys Cloud CX Workforce Management

B : Genesys Cloud CX API

C : Genesys Cloud CX Architect

D : Genesys Cloud CX Reporting and Analytics

Answer: A

Question 4

Under which container is Queue available?

Options :

A :

Contact Center

B : Telephony

C : Integration

D : Routing

Answer: D

Question 5

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.

Will this affect the metrics that Alex is monitoring?

Options :

A : Yes

B : No

Answer: B

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