Question 1

To assign extensions to users, you must first __________.

Options :

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user-s phone.

Answer: D

Question 2

What level of permissions does a user require to view the organization settings?

Options :

A : Admin

B : Agent

C : Supervisor

D : All of the above

Answer: D

Question 3

What is the Alerting Timeout with respect to Queue configuration?

Options :

A : This is how long the interaction will alert an agent before disconnecting.

B : The time an agent has to complete After Call Work.

C : This is how long the interaction will wait to resume before alerting the agent.

D : Duration of time the interaction will alert before timing out and setting the agent’s status to Not Responding.

Answer: D

Question 4

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Options :

A : With multiple active calls, click and drag an unselected call onto the previously selected call details

B : Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference

C : Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D : Have all attendees call you. When all calls are active, click the Start Conference button.

Answer: A,D

Question 5

With the ______ feature provided by Genesys Cloud CX, an administrator can effectively monitor agents and analyze their performance.

Options :

A : Analytics Workspace

B : Group Workspace

C : Workspace

D : All of the above

Answer: A

Free GCP-GCX Mock Exam – Practice Online Confidently