Question 1

Which of the following statements is NOT true regarding numbering plan?

Options :

A : It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

B : Numbering plan is also known as a dial plan.

C : Numbering plan can be added or modified based on the organizational requirements.

D : It has to be created manually.

Answer: D

Question 2

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options :

A : Full Access

B : Partial

C :

Read-Only

D : Write-Only

E : Contributor

F : Collaborator

Answer: A,C

Question 3

How do you represent your organization when you contact the Genesys Cloud CX support team?

Options :

A : Organization ID

B : Company Name

C : Agent Name

D : ID

Answer: B

Question 4

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

Options :

A : It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

B : It provides core telephony services

C : It provides for the integration of Active Directory, SharePoint, and other third-party data.

D : It manages the Genesys Cloud CX platform services.

E : It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Answer: A,B

Question 5

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Options :

A : True

B : False

Answer: A

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