Question 1

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

Options :

A : Phone model

B : Base settings

C : Phone name

D : Hardware ID (MAC address)

Answer: D

Question 2

Which of the following statements about scripts is true?

Options :

A : Scripts can be used for inbound interactions only.

B : Scripts are only used to configure flows when setting up Architect.

C : Scripts can be used in all types of interactions.

D : Scripts may be used for outbound dialing campaigns only.

Answer: C

Question 3

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options :

A : Full Access

B : Partial

C :

Read-Only

D : Write-Only

E : Contributor

F : Collaborator

Answer: A,C

Question 4

Which of the following components can be added to scripts? (Choose four.)

Options :

A : Visual Basic Control

B : Text

C : Call Flow

D : Checkbox

E : Web Page

F : Image

Answer: A,B,C,D

Question 5

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

Options :

A : Create a Site

B : Assign the Edge to a Site

C : Configure a trunk

D : Create an Edge Group

E : Associate the network interface

F : Authenticate the Edge

G : Configure the Edge Connectors

Answer: C

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