Question 1

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

Options :

A : With multiple active calls, click and drag an unselected call onto the previously selected call details

B : Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference

C : Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

D : Have all attendees call you. When all calls are active, click the Start Conference button.

Answer: A,D

Question 2

What type of trunk would you configure to connect to AudioCodes phones?

Options :

A : WebRTC phone trunk

B : Phone trunk

C : External trunk

D : Network interface trunk

Answer: B

Question 3

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.

Will this affect the metrics that Alex is monitoring?

Options :

A : Yes

B : No

Answer: B

Question 4

To assign extensions to users, you must first __________.

Options :

A : Create a pool of extensions.

B : Buy the extension number from the carrier

C : Add the extension to the dial plan

D : Assign the extension to the user-s phone.

Answer: D

Question 5

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

Options :

A : 80 calls must be answered every 20 seconds.

B : 80% of calls must be answered within 20 seconds.

C : 80% of agents must answer calls within 20 seconds.

D : 20 chats and calls must be answered in 80 seconds.

Answer: B

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