Question 1

Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Options :

A : True

B : False

Answer: A

Question 2

Which of the following statements are true regarding the Genesys Cloud CX Edge appliance? (Choose three.)

Options :

A : It manages connections between your phones, SIP trunks, telephony gateways, Genesys Cloud CX, and third-party systems.

B : It provides core telephony services

C : It provides for the integration of Active Directory, SharePoint, and other third-party data.

D : It manages the Genesys Cloud CX platform services.

E : It operates as a provisioning server, media server, SIP proxy, and SIP gateway.

Answer: A,B

Question 3

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

Options :

A : Phone model

B : Base settings

C : Phone name

D : Hardware ID (MAC address)

Answer: D

Question 4

Where can DID Numbers be assigned to? Choose 3 answers

Options :

A : External Trunk

B : Person

C : Call Flow

D : Phone

E : Queue

F : Edge

Answer: B,C,E

Question 5

How do you represent your organization when you contact the Genesys Cloud CX support team?

Options :

A : Organization ID

B : Company Name

C : Agent Name

D : ID

Answer: B

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