Question 1

Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

Options :

A : Full Access

B : Partial

C :

Read-Only

D : Write-Only

E : Contributor

F : Collaborator

Answer: A,C

Question 2

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

Options :

A : Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud CX.

B : Creating a number-plan to identify premium-rate numbers

C : Manually training users to prevent calling premium-rate numbers

D : Configuring trunks to identify premium-rate numbers.

Answer: D

Question 3

While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.

Will this affect the metrics that Alex is monitoring?

Options :

A : Yes

B : No

Answer: B

Question 4

Where can DID Numbers be assigned to? Choose 3 answers

Options :

A : External Trunk

B : Person

C : Call Flow

D : Phone

E : Queue

F : Edge

Answer: B,C,E

Question 5

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone. What binds the phone's settings in Genesys Cloud CX to a physical phone?

Options :

A : Phone model

B : Base settings

C : Phone name

D : Hardware ID (MAC address)

Answer: D

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