Question 1

While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.

Options :

A : 7

B : 10

C : 30

D : 32

Answer: A

Question 2

Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?

1. Placing your edges into the Genesys Cloud CX hybrid media edge group.

2. Pairing your new BYOC premises edges to Genesys Cloud CX.

3. Configuring edge interfaces to use site interconnects.

4. Enabling and configuring site links

5. Making your organization hybrid media capable

Options :

A : 5,2,1,3,4

B : 2,1,3,4,5

C : 1,3,2,5,4

D : 4,1,2,5,3

Answer: A

Question 3

The typing notifications can be sent to the chat window using a POST with the _______________.

Options :

A : Member ID

B : Conversation ID + Session ID

C : Conversation ID + Member ID

D : Conversation ID + Member ID +Session ID

Answer: C

Question 4

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud CX to provide this functionality?

Options :

A : Account Codes

B : Wrap-up Codes

C : Resolution Codes

D : Status

Answer: B

Question 5

From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

Options :

A : Performance > My Performance

B : Performance > Dashboards

C : Performance > API Usage

D : Performance > Bot Performance

Answer: B

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