Question 1

A company's absenteeism rate shows that employees missed 1,200 workdays in a year. If the company has 200 employees working 250 days each annually, what is the absenteeism rate? (difficulty: hard)

Options :

A : 6%

B : 2.4%

C : 4.8%

D : 3.2%

Answer: B

Question 2

In measuring quality-adjusted productivity, which metric would best capture both efficiency and effectiveness in a customer service department? (difficulty: medium)

Options :

A : Number of calls handled per hour

B : Average customer satisfaction score

C : Resolved calls per hour weighted by customer satisfaction

D : Total call duration per agent

Answer: C

Question 3

If demand for a product is unit elastic and price increases by 15%, what happens to total revenue? (difficulty: hard)

Options :

A : Total revenue increases by 15%

B : Total revenue decreases by 15%

C : Total revenue remains the same

D : Cannot be determined without more information

Answer: C

Question 4

In psychographic segmentation, which combination of characteristics would most likely indicate an 'early adopter' consumer segment? (difficulty: hard)

Options :

A : High income and urban location

B : Risk-averse and traditional values

C : Innovation-oriented and status-seeking

D : Price-sensitive and practical

Answer: C

Question 5

In exponential smoothing forecasting, what does an alpha (α) value closer to 1 indicate about the forecast? (difficulty: medium)

Options :

A : Greater weight to older observations

B : Equal weight to all observations

C : Greater weight to recent observations

D : No weight to any observations

Answer: C

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