Question 1

Which of the following identifies appropriate labor market segments and desired competitive position in the market for each employee group?

Options :

A : The mission statement

B : The business strategy

C : The total rewards strategy

D : The organizational vision.

Answer: C

Question 2

How should appraisers address performance deficiencies on performance appraisals?

Options :

A : Avoid discussing them

B : Focus the entire appraisal on the areas that need attention

C : Balance every deficiency with a compliment, even if the compliments are for minor accomplishments

D : Provide specific information about deficiencies that affect performance.

Answer: D

Question 3

Well-executed recognition programs create a more positive work environment through which of the following means?

Options :

A : Employees’ sense of belonging and identifying with the organization and its culture are enhanced.

B : Employees are rewarded only for exhibiting outgoing behaviors.

C : Rewarded employees receive higher ratings on performance reviews and therefore, larger increases.

D : Employees are rewarded for perfect attendance.

Answer: A

Question 4

What guides the design of all total rewards programs?

Options :

A : The human resources strategy

B : The business strategy

C : The business vision

D : The total rewards strategy

Answer: D

Question 5

Why is it important for organizations to measure the effectiveness of their learning, coaching/mentoring and advancement/career programs?

Options :

A : To increase turnover to get new people with new ideas to join the organization

B : To establish a baseline for employee engagement

C : To improve the rate at which internal job roles are filled

D : To design a better performance management system

Answer: D

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