Question 1

What criteria should objectives meet to be considered effective?

Options :

A : Objectives should be based only on financial metrics for each unit or department

B : Objectives should meet the SMART criteria (Specific, Measurable, Achievable, Relevant, Timebound)

C : Objectives should only have one timescale, e.g., quarterly, annually, 5 years

D : Objectives should be sought by a majority of the stakeholder categories for the organization

Answer: B

Question 2

What are some considerations to keep in mind when attempting to influence an organization’s culture?

Options :

A : Culture change requires long-term commitment, consistent modeling in both words and deeds, and reinforcement by leaders and the workforce.

B : Culture change is not necessary as long as the organization is meeting its financial targets.

C : Culture change can be achieved quickly through the implementation of new policies and procedures if there is adequate training provided.

D : Culture change is solely dependent on the decisions made by the executive leadership team and how they model desired behavior.

Answer: A

Question 3

What is the role of indicators in measuring progress toward objectives?

Options :

A : Indicators are used to determine if the objectives must be changed in response to changes in the external or internal context.

B : Indicators measure quantitative or qualitative progress toward an objective.

C : Indicators are used to evaluate the appropriateness of the organization’s selection of objectives.

D : Indicators are used to calculate the return on investment for various projects and initiatives.

Answer: B

Question 4

In the context of Total Performance, what considerations are made for resilience in the assessment of an education program?

Options :

A : The number of employees who have completed advanced training.

B : The frequency of updates to the education program-s curriculum.

C : The availability of online and offline training materials.

D : Contingency plans for system failure, slack in timelines, and availability of backup staff.

Answer: D

Question 5

What is the difference between prescriptive norms and proscriptive norms?

Options :

A : Prescriptive norms are optional guidelines, while proscriptive norms are mandatory rules.

B : Prescriptive norms are related to financial performance, while proscriptive norms are related to ethical behavior.

C : Prescriptive norms are established by government regulations, while proscriptive norms are established by industry standards.

D : Prescriptive norms encourage behavior the group deems positive, while proscriptive norms discourage behavior the group deems negative.

Answer: D

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