Question 1

Your organization is planning to integrate Salesforce with an external customer support system. The aim is to provide better customer experience and improve the overall service process. In this scenario, which of the following should be included as integration requirements for successful CRM operation?

Options :

A : Synchronization of product data only

B : Real-time data access and visibility into customer support interactions

C : Synchronization of marketing data only

D : No data visibility, to protect customer data

Answer: B

Question 2

Universal Containers (UC) is a leading provider of management training globally, UC

embarked on a Salesforce transformation journey to allow students to register for courses in the

Salesforce community. UC has a learning system that masters all courses and student

registration.

UC requested a near real-time feed of student registration from Salesforce to the learning

system. The integration architect recommends using Salesforce event.

Which API should be used for the Salesforce platform event solution?

Options :

A : Tooling API

B : Streaming API

C : O REST AP

D : SOAP API

Answer: B

Question 3

A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.

The following business processes need to be supported in Salesforce:

1. Sales Consultants should be able to have access to current inventory.

2. Enterprise Resource Planning System(ERP) is the system of record for pricing information.

3. Quotes should be generated in Salesforce with pricing from ERP.

4. Sales Management uses a Enterprise Business Intelligence (BI) tool to view Sales dashboards.

5. Master Data Management (MDM) is the system of record for customers and prospects.

6. Invoices should be accessible in Salesforce.

Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?

Options :

A : ERP, Invoices system, Data Warehouse and BI Tool

B : ERP, Inventory, Pricing Engine, Invoices system

C : ERP, MDM, BI tool and Data Warehouse

D : ERP, MDM, Data Warehouse, Invoices system

Answer: B

Question 4

A multinational corporation wants to integrate Salesforce with their existing CRM system for better data management. However, they operate in countries with strict data sovereignty laws that restrict the movement of personal data outside national borders. As a Salesforce Certified Integration Architect, what is likely to be a major pain-point in this scenario?

Options :

A : The corporation-s brand recognition in the international market

B : The restrictions imposed by data sovereignty laws

C : The CRM system-s ability to handle high volumes of data

D : The level of Salesforce expertise among the corporation-s IT staff

Answer: B

Question 5

Northern Trail Outfitters has recently experienced intermittent network outages in its

call center. When network service resumes, Sales representatives have inadvertently

created duplicate orders in the manufacturing system because the order was placed but the

return acknowledgement was lost during the outage.

Which solution should an architect recommend to avoid duplicate order booking?

Options :

A : Use Outbound Messaging to ensure manufacturing acknowledges receipt of order.

B : Use scheduled apex to query manufacturing system for potential duplicate or missing orders.

C : Implement idempotent design and have Sales Representatives retry order(s) in question.

D : Have scheduled Apex resubmit orders that do not have a successful response.

Answer: C

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