Question 1

A US business-to-consumer (B2C) company is planning to expand to Latin Americ

a. They project an initial Latin American customer base of about one million, and a growth rate of around 10% every year for the next 5 years. They anticipate privacy and data protection requirements similar to those in the European Union to come into effect during this time. Their initial analysis indicates that key personal data is stored in the following systems:

1. Legacy mainframe systems that have remained untouched for years and are due to be decommissioned.

2. Salesforce Commerce Cloud Service Cloud, Marketing Cloud, and Community Cloud.

3. The company's CIO tasked the integration architect with ensuring that they can completely delete their Latin American customer's personal data on demand.

Which three requirements should the integration architect consider?

Choose 3 answers

Options :

A : Manual steps and procedures that may be necessary.

B : Impact of deleted records on system functionality.

C : Ability to delete personal data in every system.

D : Feasibility to restore deleted records when needed.

E : Ability to provide a 360-degree view of the customer.

Answer: B,C,E

Question 2

Your organization’s Salesforce is integrated with a third-party customer support system. Recently, there was an error in the integration which caused missed updates. Which of the following options is an appropriate recovery procedure?

Options :

A : Ignore the error and wait for the integration to work in the next cycle

B : Identify the root cause of the error, fix it, re-run the failed transactions, and validate the data consistency between both systems

C : Alert all customers about the error and request them to validate their data

D : Manually update the customer support system with the missed updates from Salesforce

Answer: B

Question 3

Your organization wants to create a bidirectional integration between Salesforce and a legacy system, where the legacy system should update Salesforce based on specific events. However, the legacy system is incapable of making outbound API calls. What system constraint will you have to consider when defining the integration requirements?

Options :

A : Salesforce API limits

B : Legacy system-s data model complexity

C : Legacy system-s inability to make outbound API calls

D : Salesforce Governor Limits

Answer: C

Question 4

Your company, a retail business, is integrating Salesforce CRM with an external sales tracking system. The data includes customers’ names, customers’ purchase histories, the company’s sales strategy, and the names of products sold. Based on these integration requirements, which of the following correctly classifies the data?

Options :

A : Customers' names – Public, Customers' purchase histories – Public, Company-s sales strategy – Public, Names of products sold – Public

B : Customers' names – Confidential, Customers' purchase histories – Confidential, Company-s sales strategy – Secure, Names of products sold – Public

C : Customers' names – Secure, Customers' purchase histories – Secure, Company-s sales strategy – Secure, Names of products sold – Secure

D : Customers' names – Confidential, Customers' purchase histories – Confidential, Company-s sales strategy – Confidential, Names of products sold – Confidential

Answer: B

Question 5

As an Integration Architect for a global company, you’re in charge of maintaining a critical integration between Salesforce and a third-party customer service platform. During peak usage times, the integration occasionally fails due to timeouts. What is the best error handling and recovery procedure for this situation?

Options :

A : Implementing an automatic retry mechanism and adjusting timeout thresholds

B : Ignoring the error, assuming that it will resolve itself during off-peak hours

C : Restarting the customer service platform every time the error occurs

D : Immediately escalating every timeout error to the CIO

Answer: A

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