Question 1

Organisations have different overall focuses depending on the sector they operate in. Which would be true for the private sector?

Options :

A : To benefit society

B :

To help people

C : To make profit

Answer: C

Question 2

For service organisations, marketing will focus on the 7P’s marketing mix, expanding on the 4P’s by an additional 3. Which of the following is NOT one of the 7P’s?

Options :

A : People

B : Physicals

C : Process

D : Protective clothing

Answer: D

Question 3

What are the 4 main stages of the product life cycle?

Options :

A :

Establishment, Enlargement, Wisdom and Comedown

B : Introduction, Evolution, Wisdom, Decline

C :

Introduction, Growth, Maturity and Decline

D : Presentation, Evolution, Experience and Drop

Answer: C

Question 4

Which of the following could prevent effective team working? Select all that apply

Options :

A :

Clear roles & responsibilities

B : Lack of discipline

C : Poor leadership

D : Unclear goals

Answer: B,C,D

Question 5

Which of the five conflict responses happens when the individual tries to work with the other person to understand the issue from both sides and tries to find a creative solution to rectify the problem?

Options :

A : Accommodating

B : Avoiding

C : Collaborating

D : Competing

E : Compromising

Answer: C

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