Question 1

Select the two words which explain least well why the procurement of services can be more challenging than the procurement of physical products:

Options :

A : Permeable

B : Unimaginable

C : Intangible

D : Inseparable

E : Variable

F : Perishable

Answer: A,B

Question 2

The abbreviation ‘KPI’ stands for:

Options :

A : Key performance indicator

B : Key procurement indicator

C : Key personnel insurance

D : Key performance improvement

E : Key performance inducement

Answer: A

Question 3

The axes on the Mendelow stakeholder management matrix are:

Options :

A : Power and influence

B : Risk and interest

C : Power and interest

D : Risk and reward

Answer: C

Question 4

Value can be added through XXXX reduction or by making a process more efficient or more effective'

Options :

A : Cost

B : Value

C : Profit

D : Cash

Answer: A

Question 5

‘Reputation gained through proficiency, ability or achievement’ (as used in the CIPS Code of Conduct)

Options :

A : Statue

B : Status

C : Stature

D : Statute

Answer: C

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