Question 1

Which of the following is an example of a closed-loop supply chain?

Options :

A : A farm supplying milk to a diary manufacturer

B :

The extraction of diamonds from a mine which are sold to a jewellery manufacturer

C : The sale of second-hand cars at a retail outlet

D : A retailer which accepts old phones to be given back to the manufacturer

Answer: D

Question 2

Which of the following is an example of exceeding customers' expectations. Select TWO

Options :

A :

providing the item desired in a different colour

B : a customer ordering an item online and it is delivered the day it is expected

C : the price is lower than the customer expected to pay

D : providing a free gift when a purchase is made

Answer: C,D

Question 3

Which of the following are advantages of using local sourcing? Select TWO

Options :

A :

higher costs

B :

less environmental impact

C :

cheaper

D : flexibility for support and maintenance

E :

higher quality

Answer: B,D

Question 4

2021-12-07-20-47-31-e2d86f27b567b81e2029955b255da44e

Which of the following will you put into box 2?

Options :

A : Strategic

B : Bottleneck

C :

Tactical

D : High Risk

Answer: B

Question 5

Six-Sigma is only suitable to the manufacturing industry. Is this correct?

Options :

A :

yes- this reduces defects in the supply chain

B : yes- it is an excellent way of reducing costs

C : no- six sigma can be used across all industries and enables bottom-line savings

D : no- six sigma is not suitable for the manufacturing industry

Answer: C

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