Question 1

There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Options :

A : sorting

B : sustaining

C : shining

D : selling

E : selecting

Answer: A,B,C

Question 2

Which of the following are considered 'transformed resources' and an input into the Operations Process (input- process-output)? Select THREE

Options :

A : customers

B : raw materials

C : employees

D : money

E : information

Answer: A,B

Question 3

Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.

Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.

Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client’s feelings. The objective is now to improve the product’s look and performance to meet these expectations.

Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.

Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.

Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

2022-06-13-17-33-57-19e142dbbd528990cb647bd55de57a14

Which of the following will you put into box 7?

Options :

A : finance criteria

B : business process criteria

C : learning and growth criteria

D : customer criteria

Answer: B

Question 4

The DMAIC Methodology includes five phases, what are these?

Options :

A : define, measure, analyse, improve, control

B : design, manufacture, analyse, implement, control

C : design, measure, apply, improve, consult

D : define, manufacture, apply, increase, conclude

Answer: A

Question 5

Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Options :

A : cost

B : quality

C : customer satisfaction

D : operations agility

Answer: A,B

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