Question 1

Your company is expanding nationally.

You need to configure tax codes for a new territory, so the company can start to operate in the new territory.

You realize that you can identify which field service record types the tax code will be applied to.

Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

Options :

A : Agreements

B : Services

C : Purchase Orders

D : Products

E : Work Orders

Answer: A,B,D

Question 2

You are identifying inconsistencies in recent work order billings.

You find a work order that does not have an Invoice and Actuals posted.

What are two reasons why this may have happened? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : Actuals are only generated when the invoice is marked as Paid.

B : Actuals are only generated when the invoice is Confirmed.

C : The Work Order Invoice Creation setting is set to Never.

D : The setting for generating invoices for work orders created by an agreement was incorrectly set.

Answer: C,D

Question 3

You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.

Your customer is interested in seeing an example of how IoT works with Field Service.

Without an actual device, what is the best tool to use to provide the best experience for your customer?

Options :

A : Simulator

B : Logic Apps

C : IoT Hub

D : Stream analytics

Answer: A

Question 4

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.

How should you structure the system to manage this request?

Options :

A : Ensure each asset is properly geo-coded.

B : Attach a functional location to each asset.

C : Create a detailed service account tree.

D : Attach a detailed map of the asset’s location to the work order.

Answer: B

Question 5

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are implementing a Microsoft Dynamics 365 Field Service solution for a client.

The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.

Solution:

1. Create a quick view form on the work order.

2. Add the Parent Asset and Master Asset to the new quick view form.

3. Publish the customizations.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: B

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