Question 1

You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.

Your customer is interested in seeing an example of how IoT works with Field Service.

Without an actual device, what is the best tool to use to provide the best experience for your customer?

Options :

A : Simulator

B : Logic Apps

C : IoT Hub

D : Stream analytics

Answer: A

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are setting up assets for a customer.

The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.

Solution: You create each serialized component as a sub-asset to its parent asset.

Does this meet the goal?

Options :

A : Yes

B : No

Answer: A

Question 3

You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.

You need to resolve the issue.

Which should you do?

Options :

A : Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.

B : Create an IoT Command in Dynamics 365 to trigger an update in IoT Central

C : Reconfigure the devices and send an update to IoT Central.

D : Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Answer: A

Question 4

Your customer wants to update compressor temperature information in an external system called Maximo.

The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.

What is the most efficient way to perform this task systematically?

Options :

A : Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.

B : Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.

C : Create a Power Automate flow to update Maximo when the temperature reading entered is greater than 107 degrees.

D : Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.

Answer: D

Question 5

A new technician wants to access Microsoft Dynamics 365 Remote Assist from their Dynamics 365 Field Service mobile app, but cannot find the option to launch it.

You need to advise the new technician on the first step they should take.

What should you suggest?

Options :

A : Ensure Microsoft Teams is installed on their mobile device.

B : Ensure the Remote Assist app is installed on their mobile device.

C : Ensure their mobile app and Remote Assist passwords are the same.

D : Ensure they are set up as a Bookable Resource.

Answer: D

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