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Exam Code: MB-910
Exam Questions: 193
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Updated: 04 Jan, 2026
Question 1

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.
The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Many users do not have access to Dynamics 365 Sales.
You need to recommend an app for the company.
Which app should you recommend?

Options :
Answer: A
Question 2

A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Sales

Options :
Answer: B,D
Question 3

You are evaluating Dynamics 365 Customer Service for a company.

A company executive needs to understand which knowledge management features are available.

You need to describe the features.

Which three features should you describe?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options :
Answer: B,C,E
Question 4

Customers submit suggestions, questions, and cases to a company by using the following channels:
Submitting a case in a customer service portal.
Emailing a support mailbox.
Calling a telephone number.
The company has two departments. Each department has a defined list of agents. The company distributes all
submissions to the correct department.
You need to show the agents how the submissions are stored.
Which format is used for the submissions?

Section: Describe Dynamics 365 Customer Service

Options :
Answer: B
Question 5

A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company.
What should you recommend?
Section: Describe Dynamics 365 Sales

Options :
Answer: B
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