Question 1

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Options :

A : Schedule board

B : Unified routing for table records

C : Universal Resource Scheduling

D : Resource scheduling optimization

Answer: D

Question 2

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

Options :

A : Customer Service Insights

B : Sales Insights

C : Power Virtual Agents

D : Market Insights

Answer: B

Question 3

A company uses lead scoring models with Dynamics 365 Customer Insights - Journeys.

You need to identify actions that affect lead scores.

Which two actions should you identify? Each correct answer is a complete solution.

NOTE: Each correct selection is worth one point.

Options :

A : webpage visits

B : phone calls

C : form submissions

D : event payments

Answer: A,C

Question 4

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365

Field Service.

You need to proactively monitor customer’s equipment to identify problems and maintenance needs.

Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Section: Describe Dynamics 365 Field Service

Options :

A : Dynamics 365 Remote Assist integration

B : Dynamics 365 mobile app

C : Azure IoT Central

D : Azure IoT Hub

Answer: C,D

Question 5

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.

You need to track information about electricians’ qualifications professional licenses, and certifications.

Which attribute should you use?

Section: Describe Project Operations

Options :

A : Skills

B : Roles

C : Rating values

Answer: A

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