Question 1

Choose the correct answer:

Even though models are abstractions, which test must they meet?

Options :

A : A model must be ambiguous.

B : A model must be hierarchical.

C : A model must mean only one something.

D : A model must ignore cross-functional boundaries.

Answer: C

Question 2

Choose the correct answer:

Traditional (or functional) work management suffers from what?

Options :

A : Clear definition of roles and responsibilities

B : Functional excellence

C : Bad vision and mission

D : Lack of end-to-end focus

Answer: D

Question 3

Choose the correct answer:

What is key to a consistent, proactive marketing strategy?

Options :

A : It is a philosophy that dedicates the resources of the firm to ensuring that the needs, wants, and demands

of the customers are the focus of the firm.

B : It is a method that sets standards, obtains measurements of sales results related to the standards, and

takes corrective actions when these are not achieved.

C : It is an aggregate approach to measure and deploy a set of marketing metrics that sales managers use to

review for compliance with top-level sales objectives.

D : It is a measure of marketing success factors and key performance indicators to monitor customer

behavior and improve sales and product development focus when these are not achieved.

Answer: A

Question 4

In Business Process Management: The Third Wave, Smith and Fingar partition human-system interaction into

which four categories?

Options :

A : Work allocations, participant monitoring, system messaging, and task queuing

B : Performance metrics, performance reviews, work throughput, and productivity

C : Activity transitions, message events, event gateways, and process participants

D : Workflow, automation or work allocation, task management, and form-based data entry

Answer: D

Question 5

Choose the correct answer:

Which of the three levels of BPMN process modeling is easiest to communicate across the organization?

Options :

A : event modeling

B : visual modeling

C : executable modeling

D : descriptive modeling

Answer: D

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