Free OMS335 Mock Exam – Practice Online Confidently

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to onthe FlexCards that redirects users to an external web page.Which type of action should the consultant recommend to meet this new requirement?

An insurance company wants to create an OmniScript that allows the user to review and change accountnumber such as phone number and website. In this process, the following functionality is needed:• Enter the company's website• Enter the account phone number• Each field should display on a separate line of the pageWhich three elements should the consultant include in the OmniScript design solution?Choose 3 answers

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A business has the following requirements:• To display cases for an account• The user should see all of the cases on the canvas• The user should be able to create a new case from the canvasThe consultant decides to use states to enable this functionality.Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A business has a project that must be completed soon in order to meet important deadlines. However, thedeveloper on the project has left the company, and the new team on the project has decided to use OmniStudiotools. The development work completed so far was done using APEX code. The new team must complete theproject following these guidelines:• Minimize implementation time• Ensure end-user processes are as simple as possible• Find a way to ensure optimal UXIn this scenario, what two actions should the consultant recommend to the project team'Choose 2 answers