Free OMS335 Mock Exam – Practice Online Confidently

When a call center agent interacts with a customer, the agent must have all of the customer's relatedinformation available for a quick response. The business requires the agent to have access to:• A view with information about a customer account• A list of contacts and cases associated with the account• All information should be on one screenWhat OmnlStudio tool should be used to meet this requirement?

Which three of the following are functions of a Text Block element in OmniScript?Choose 3 answers

A business requires a solution to generate an event {platform event) using account information. All the eventinformation is related to the customer and is stored in Salesforce.Using an Integration Procedure, which two actions are necessary to design this solution?Choose 2 answers

When a customer wants to buy a new device, a discounted rate can be applied after considering the numberlines and internet coverage on their current plan.Which OmniStudio tool could a consultant recommend to get the discounted rate?

A company has deployed an OmniScript that is working as designed. During the process, the OmniScript hasmultiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accourEach step uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reachingperformance limitations, and the development team warns that they may begin hitting Governor limits.Which two suggestions should the consultant propose to address this concern?Choose 2 answers