Question 1

When a customer calls to add a new primary contact to their account, call center agents need to complete a Icontact form. The agent enters the new contact information using an OmniScript and then needs to generatePDF with the contact information pre-filled that can be shared with the customer.Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

Options :

A : OmniStudio Action

B : Integration Procedure

C : DataRaptor

D : Calculation Procedure

Answer: C

Question 2

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:

• Step 1: Enter account name to retrieve account information

• Step 2: Review and edit account information

• Step 3: Select products

• Step 4: Enter payment information

Following best practices, what suggestion should the consultant make to improve the design?

Options :

A :

Remove Step 1 and prefill the account information automatically.

B :

Divide Step 2 into two steps, so each task is distinct.

C :

Use an Edit Block in Step 4 to enter payment information.

D :

Use Multi-select elements in Step 3 for the product list.

Answer: A

Question 3

An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables. What is an advantage of calculation procedures that the consultant should highlight in this scenario?

Options :

A :

Allows aggregate functions

B :

Allows text concatenation using algebraic operators

C :

Allows multiple versions that will execute based on when the request is made

D :

Allows AI integration to calculate next best offer using policy attributes

Answer: C

Question 4

A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?

Options :

A : 2

B : 6

C : 5

D : 1

Answer: B

Question 5

A business wants to add typeahead functionality to an existing OmniScript. The business wants the user to begin entering the name of a contact in Salesforce. and allow the user to select the contact once it has found a match. Once the contact has been selected, the OmniScript should retrieve the contact's email address for use in a later step of the process. What data source is needed when using the TypeAhead element?

Options :

A :

HTTP Action

B :

Integration Procedure Action

C :

DataRaptor Post Action

D :

DataRaptor Extract Action

Answer: D

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