Question 1

A business Implements FlexCards in their customer 360° view. The business wants to add a new action to onthe FlexCards that redirects users to an external web page.Which type of action should the consultant recommend to meet this new requirement?

Options :

A : Redirect

B : Event

C : Navigate

D : URL

Answer: C

Question 2

A company needs a guided process for their internal support department that will provide the following

functionality:

• Allow the user to enter their employee id

• Retrieve name, mobile phone, title, and email using the employee id

• Display the user's details on a page

• On another page, allow the user to enter case details, including subject, category, severity, and description

Which three elements should the consultant recommend to meet these requirements using an OmniScrip?

Choose 3 answers

Options :

A : Messaging

B : DataRaptor Post Action

C : Calculation Action

D : DataRaptor Extract Action

E : Steps

Answer: B,D,E

Question 3

What is the purpose of the Messaging element in OmniScript?

Options :

A : Display a custom styled message

B : Send email/text to users based on logical conditions

C : Trigger an event to external data sources based on logical conditions

D : Display a warning to users based on logical conditions

Answer: D

Question 4

A business has a requirement to display cases in a console for service agents. Cases can have a variety of

statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the

case. When the case is Active or Escalated, agents should not have the option to reopen the case.

Which FlexCard functionality can be used to meet this requirement?

Options :

A : Conditional View

B : Flyouts

C : State

D : Styling

Answer: A

Question 5

When a call center agent interacts with a customer, the agent must have all of the customer's related

information available for a quick response. The business requires the agent to have access to:

• A view with information about a customer account

• A list of contacts and cases associated with the account

• All information should be on one screen

What OmnlStudio tool should be used to meet this requirement?

Options :

A :

Customer IntellView

B :

Lightning Record Page

C : OmniScript

D : FlexCards

Answer: D

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