Question 1

How does the status of overall customer satisfaction support supply chain objectives?

Options :

A : It measures space requirements.

B : It measures efficiency.

C : It measures compliance.

D : It measures capacity utilization.

Answer: B

Question 2

Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark?

Options :

A : Time a resource is used / time a resource is available

B : Actual output / standard output

C : Throughput time / value-added time

D : Output / input

Answer: B

Question 3

Which capacity planning measurement tells how much capacity a company is using?

Options :

A : Design capacity

B : Effective capacity

C : Capacity focus

D : Capacity utilization

Answer: D

Question 4

Which total quality management (TQM) process consists of 13 published standards and guidelines?

Options :

A : ISO 1400

B : ISO 9002

C : ISO 9001

D : ISO 9000

Answer: D

Question 5

Which element is part of a financial plan?

Options :

A : Budget projections

B : SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis

C : Product pricing

D : Compensation planning

Answer: A

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