Question 1

A help desk ticket case type is defined as follows:

Options :

A : When Verify solution step starts

B : When the Process ticket step starts

C : When the Process ticket step completes

D : When the Triage stage completes

Answer: B

Question 2

The1Field Type defines a field to access data stored in a Data Page. The2Field Type defines a field to access data users supply in the Case.

Options :

A : 1: Reference, 2: Input

B : 1: Input, 2: Reference

C : 1: Calculated, 2: Input

D : 1: Reference, 2: Calculated

Answer: A

Question 3

Which three tasks should be done as part of the DevOps pipeline? (Choose Three)

Options :

A : Extract data using Business Intelligence Exchange (BIX).

B : Track Security checklist completion.

C : Run both unit and scenario tests.

D : Verify the guardrail compliance score.

E : Review the three basic authorization models.

Answer: B,C,D

Question 4

Test early and often, update rule, and maintain version history are best practices of the1of software delivery with Pega. Create test environments, use version control, and employ a rollback strategy are best practices of the2stage.

Options :

A : 1: Development, 2: Deployment

B : 1: Testing, 2: Development

C : 1: Development, 2: Testing

D : 1: Deployment, 2: Development

Answer: A

Question 5

A life insurance company has satellite offices in various countries. Each satellite office has its own work queue. Company policy requires that life underwriting is assigned to offices based on the residence of the policy owner. Which routing approach supports this requirement?

Options :

A : Route the assignment to the correct work queue using skill-based routing

B : Route the assignment to a specific underwriter based on business logic

C : Route the assignment to the correct work queue based on business logic

D : Route the assignment to the correct work queue using an authority matrix

Answer: C

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