Question 1

U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bankobserves that as customers progress through the journey, one customer entered the third stage of the Journey,and then received an offer that is not included in any journey.Which statement explains the cause of this behavior?

Options :

A : The customer always receives the most relevant action, even if an action is not a part of any journey.

B : The bank implemented upweighting for the third stage.

C : The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.

D : The customer can be Involved in only one active journey at a given moment.

Answer: A

Question 2

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If thefollowing volume constraint Is applied, how many actions are delivered by the outbound run?

Options :

A : 75 emails 25 SMSes

B : 100

C : 75 SMSes and 25 emails

D : 150

Answer: B

Question 3

U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. Theywant to advertise this offer on their website by using a banner, targeting the customers who live in that area.What do you configure in Next-Best-Action Designer to implement this requirement?

Options :

A : An audience

B : A customer segment

C : Applicability rules

D : A prioritization formula

Answer: C

Question 4

U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, toevery customer who logs in to the bank website.What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Options :

A : An action and the associated web treatment.

B : Real-time containers.

C : A business structure.

D : Customer contact policies.

E : Customer engagement policies.

Answer: A,B

Question 5

U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bankcompletes these changes by using revision management features of Pega Customer Decision Hub™ and 1:1Operations Manager.Customers see credit card offers based on various engagement policies on the U+ Bank website. The bankwants to update the underlying decision strategy ofan engagement policy condition.According to best practices, which statement correctly describes the implementation of the change to fulfillthis business requirement?

Options :

A : A next-best-action specialist modifies the decision strategy in Customer Decision Hub.

B : A next-best-action specialist modifies the decision strategy in 1:1 Operations Manager.

C : A next-best-action designer modifies the decision strategy in 1:1 Operations Manager.

D : A next-best-action designer modifies the decision strategy in Customer Decision Hub.

Answer: D

Free PEGACPDC25V1 Mock Exam – Practice Online Confidently

Buying Options: